Onsite Service Specialist
2 months ago
Job Summary:
We are seeking an experienced Onsite Service Specialist to join our team at Grainger Businesses. As a key member of our operations team, you will be responsible for assisting our local KeepStock team in driving inventory management execution and customer service excellence.
Key Responsibilities:
- Perform machine maintenance and repair activities at customer sites.
- Implement territory work related to planning and execution of customer inventory projects.
- Collect and analyze data related to inventory information at customer sites to ensure accurate implementation of the KeepStock process.
- Cover PTO for On Site Service Representatives and perform route-based responsibilities as needed.
- Handle escalations from OSR's, support system project implementation, and provide feedback to Supervisors on OSR's performance.
Requirements:
- High School diploma or equivalent.
- 3 years' experience in customer service or warehouse environment.
- Experience handling technical and operational issues.
- Ability to coordinate multiple projects simultaneously.
- Excellent verbal and written communication skills.
- Ability to work independently.
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Background checks and drug screening may be required.
- Valid driver's license and ability to use a personal vehicle for transportation.
Benefits:
- Medical, dental, vision, and prescription drug coverage.
- Paid time off (PTO) and up to 12 company holidays per year.
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program.
- Registered Retirement Savings Plan and Defined Contribution Pension Plan.
- Educational and Professional Membership Fee Assistance program.
- Employee discounts and team member perks.
Equal Opportunity Employer:
Grainger Businesses is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace where everyone feels comfortable being themselves and can learn and grow to realize their full potential.
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