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Contact Centre Representative II

1 month ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Contact Centre Representative II

We are seeking a highly motivated and customer-focused Contact Centre Representative II to join our team at Mass Markets. As a Contact Centre Representative II, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound calls in a courteous and timely manner
  • Resolve customer issues and concerns in a professional and empathetic manner
  • Provide accurate and timely information to customers regarding products and services
  • Meet or exceed performance metrics and quality standards
  • Collaborate with team members to achieve team goals and objectives
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of Microsoft Office Suite
  • Ability to type 20+ words per minute
Preferred Qualifications:
  • One year of experience in customer service or a related field
  • State or Federal work experience
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

At Mass Markets, we are committed to providing our employees with a positive and supportive work environment. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.