Store Operations Lead

3 weeks ago


MontTremblant, Canada L'Equipeur Full time

Customer Service

  • Develop and implement a customer-centric approach by providing exceptional service and coaching team members to deliver service model standards.
  • Lead B2B Mark's Commercial Business function, ensuring accurate and timely ordering and delivery to customers.
  • Offer in-store and eCommerce sales, and fulfill eCommerce orders within defined service levels, providing an omni-channel experience.
  • Support customer experience through timely inventory processing and movement to the salesfloor.

Operations

  • Implement, communicate, and ensure compliance with operating procedures, processes, and policies.
  • Deliver performance metrics, process improvements, and Lean techniques.
  • Lead store inventory movement teams and support accuracy.
  • Manage scheduling and follow-up on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems compliance.
  • Assist in preparation and execution of annual inventories.
  • Ensure compliance with corporate LP, Cash, and Audit policies and procedures.
  • Contribute to achieving corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
  • Be responsible for the operations of the store.

Training

  • Coach and develop store teams through setting expectations, communication, coaching, feedback, and ongoing support.
  • Create and communicate the Daily Game Plan for operations activities and store.
  • Support the Store General Manager in coaching team and individual performance gaps, and conducts ongoing coaching.
  • Communicate clearly and concisely to the team, leading effective Shift Starter meetings/coaching sessions.
  • Follow up with the team to complete required training within timeframes.
  • Facilitate and lead team meetings as necessary.
  • Complete and hold the team accountable for completing required Triangle Learning Academy training within timeframes.
  • Maintain a positive work environment for staff.

Leadership

  • Continually motivate team performance through recognition programs, store contests, and customer compliments.
  • Maintain Mark's performance management expectations (feedback/coaching), including progressive discipline where necessary.
  • Promote and maintain a positive and motivating work environment.
  • Provide mentorship to teams and influence continuous growth, exemplifying Mark's Leadership Brand.

What You Bring

  • Proven ability to coach, mentor, and develop department teams and store teams.
  • Proven ability to build and manage a daily plan for the department and store.
  • Exceptional communication skills.
  • Excellent organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years of retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Fundamental computer skills an asset.

#LI-MM2



  • Mont-Tremblant, Canada L'Equipeur Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Operations Manager to join our team at L'Equipeur. As a key member of our store leadership team, you will be responsible for leading the store team to deliver exceptional customer service, drive sales growth, and maintain a positive work environment.Key ResponsibilitiesLead the store team to...


  • Mont-Tremblant, Canada L'Equipeur Full time

    Job SummaryWe are seeking a highly motivated and experienced Store Operations Manager to join our team at L'Equipeur. As a key member of our store operations team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and develop a high-performing team...


  • Mont-Tremblant, Canada L'Equipeur Full time

    About the RoleWe are seeking an experienced Store Operations Manager to join our team at L'Equipeur. As a key member of our store leadership, you will be responsible for driving business results and delivering exceptional customer experiences.Key ResponsibilitiesLead and manage the day-to-day operations of the store, including inventory management,...


  • Mont-Tremblant, Canada L'Equipeur Full time

    About the RoleL'Equipeur is seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will be responsible for leading store operations and providing exceptional customer service.Key ResponsibilitiesLeads store operations, ensuring efficient day-to-day management and consistent delivery of services to...

  • Team Lead

    6 months ago


    Mont-Tremblant, Canada Roots Full time

    **Nature & Scope**: Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales. Key accountabilities and responsibilities include the following - Creates and leads an stmosphere on the...

  • Retail Store Manager

    2 weeks ago


    Mont-Tremblant, Canada Canadian Tire Full time

    Job Title: Retail Store ManagerCompany Overview: Canadian Tire is a leading retail company in Canada, dedicated to providing excellent customer service and a wide range of products.Salary: $70,000 - $90,000 per year, depending on experience.Job Description:We are seeking an experienced Retail Store Manager to join our team. As a key member of our management...


  • Mont-Tremblant, Canada L'Equipeur Full time

    About L'EquipeurL'Equipeur is a dynamic retail company dedicated to delivering exceptional customer experiences. We're committed to creating a positive work environment that fosters growth, development, and teamwork.Job SummaryWe're seeking an experienced Retail Operations Manager to join our team. As a key member of our store leadership team, you will be...


  • Mont-Tremblant, Canada Roots Full time

    At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and...


  • Mont-Tremblant, Canada L'Equipeur Full time

    Role OverviewL'Equipeur is seeking a highly skilled and motivated Retail Operations Manager to join our team. This individual will be responsible for leading the store's operations, including inventory management, customer service, and team development.Estimated SalaryThe estimated salary for this role is between $60,000 and $80,000 per year, depending on...


  • Mont-Tremblant, Canada Canadian Tire Full time

    About the Role:We are seeking a highly organized and detail-oriented Inventory Stocker Coordinator to join our team at Canadian Tire. As an Inventory Stocker Coordinator, you will play a vital role in ensuring that our store's inventory is accurately managed, and products are readily available for our customers.About You:You have excellent communication...


  • Mont-royal, Canada Groupe Dynamite Inc. Full time

    **Intern, Allocation & Stores Operations** Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975. Our core strengths are rooted in our team, our innovation and our...


  • Mont-Tremblant, Canada Roots Full time

    **Nature et envergure du poste**: Rapportant directement au(à la) gérant(e) du magasin, le(la) détenteur(trice) des clés appuie le personnel de gestion du magasin en s'assurant une expérience de magasinage positive sur le plancher de vente ainsi que la rentabilité des ventes. **Responsabilités principales**: - Créer et diriger une atmosphère sur...


  • Mont-Tremblant, Canada Roots Full time

    **Nature et envergure du poste**: Rapportant directement au(à la) gérant(e) du magasin, le(la) détenteur(trice) des clés appuie le personnel de gestion du magasin en s'assurant une expérience de magasinage positive sur le plancher de vente ainsi que la rentabilité des ventes. Responsabilités principales: - Créer et diriger une atmosphère sur le...

  • Store Director

    5 months ago


    Mont-royal, Canada Sephora Full time

    **Job ID**: 244216 **Store Name/Number**: QC-Royalmount (1590) **Address**: 8500 Bd Décarie 8e étage, Mont-Royal, QC H4P 2N2, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Store Manager manages the client service, people development, sales, productivity, merchandising, operational and human resource functions of their...

  • Front End Supervisor

    4 weeks ago


    Mont-Tremblant, Canada Canadian Tire Full time

    Canadian Tire is seeking a Front End Supervisor to lead its retail team. As a key member of the store team, the Front End Supervisor will be responsible for supervising staff, assigning sales workers to duties, and authorizing returns of merchandise.Key ResponsibilitiesSupervise and coordinate the activities of sales staff.Assign sales workers to duties to...


  • Mont-Tremblant, Canada Canadian Tire Full time

    Job Title: Front End SupervisorWe are seeking a highly skilled and experienced Front End Supervisor to join our team at Canadian Tire. As a Front End Supervisor, you will be responsible for supervising staff, assigning sales workers to duties, and ensuring the smooth operation of the front end of the store.Key Responsibilities:Supervise staff and assign...

  • Store Manager

    5 months ago


    Mont-royal, Canada Rogers Communications Full time

    Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless...


  • Mont-Tremblant, Canada Giant Tiger Full time

    Compensation Grade: Grade 1 - Stores **Job Description**: About this Opportunity Recognized as an Employer of Choice, Giant Tiger’s retail stores provide dynamic work environments with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years...


  • Mont-Tremblant, Canada Canadian Tire Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Retail Stocking Associate to join our team at Canadian Tire. As a key member of our stockroom team, you will be responsible for maintaining a well-stocked and organized store environment, ensuring that customers have access to the products they need.Key ResponsibilitiesRestock shelves and...


  • Mont-royal, Canada Groupe Dynamite Inc. Full time

    **Technician, Store Maintenance** Groupe Dynamite is a leading fashion digital retailer with two brands at the heart of our success, Garage and Dynamite. With over 300 stores in Canada and the U.S., and more than 4,000 people, we have been making our mark on fashion since 1975. Our core strengths are rooted in our team, our innovation and our customers. We...