Product Manager IT Flight Operations Platforms

1 month ago

Calgary, Alberta, Canada WestJet Full time
Overview of the Role

The Product Manager, IT Flight Operations Platforms, is a critical operational leadership role that drives the strategy, sets the roadmaps, and implements feature enhancements for 'critical to fly' systems that allow us to operate our airlines safely.

This role spans many activities from strategic to tactical and provides important leadership between engineering, business functions, and support teams. The Product Manager will provide the deep product expertise needed to lead the organization and make strategic product decisions to ensure reliability of our systems while improving tool sets for our Flight & Dispatch Operations teams.

The Product Manager will be responsible for leading the team that is responsible for product support (24/7) and product improvements that drive efficiency and stability for these critical systems. They will build strong relationships with business stakeholders as well as 3rd party software and service providers.

Key Responsibilities
  • Defines and maintains service levels specific to requirements of the business and products.
  • Responsible for overall product health that ensures system uptime, resiliency, and stability.
  • Responsible for setting the vision and strategy for large product lines related to all flight operations platforms.
  • Through strong partnerships with business units, they will understand and identify business problems and how they can be solved through technology.
  • Ownership of the product roadmap and working with stakeholders to prioritize implementing what matters most to achieve the strategic goals and initiatives behind the product.
  • Facilitate planning delivery and the timelines for implementation.
  • Provide leadership and mentorship to team resources.
  • Partnership with third party vendors specific to the delivery of their products.
  • Accountable to ensure their products conform to all corporate compliance and regulatory governance standards.
  • Preparation of annual OPEX and CAPEX budgets for their area.
  • Adherence to annual OPEX budget, working closely with the IT Financial analyst to accurately update monthly forecast.
  • Providing leadership & driving employee engagement for a high functioning team.
  • Monitor team performance and deliver recognition and performance management as required.
  • Accountable for the development and execution of career and/or skills development plans for members of the team.
  • Accountable leader for all adherence to ITSM processes including Change Management.
  • Collaborates with peers, business SME's and senior leadership on the development of business cases for new technology initiatives.
  • Collaboration with our Procurement team on new contracts and contract renewals to reduce costs and ensure the proper SLA's are in place.
  • Acts as an escalation point for business requirements and incident management to ensure a high level of satisfaction from our business unit.
Requirements
  • 3-5 years of related experience, or an equivalent combination of training and experience.
  • Requires a Bachelor's Degree (Technical/Business/Scientific).
  • Demonstrated leadership skills with experience managing operations support resource teams.
  • Requires complex problem-solving skills and advanced interpersonal and communication skills including the ability to influence others.
  • Ability to clearly articulate technical problems from a business perspective and translate business problems into a technology viewpoint.
  • Strong commercial acumen including financial management, contract negotiation and vendor management are essential.
  • Demonstrate a strong technical grounding to effectively manage and challenge technology teams with regards to measures of complexity and effort.
  • Self-motivated and ability to work independently and cross functionally.
  • Experience and demonstrated ability to create a vision, strategy and roadmap.
  • Exposure to highly complex and integrated systems using enterprise class tools and methodologies.
  • Strong verbal and written communication skills.
  • Ability to work effectively, demonstrate flexibility and set priorities in a fast-paced environment.
  • Highly motivated and collaborative individual.
The Benefits of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win.
  • Travel privileges for you and your family, effective from your start date.
  • Savings and Benefit programs that are flexible to meet your specific needs.

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