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Flight Operations Coordinator

2 months ago

Calgary, Alberta, Canada Skyservice Full time
{"title": "Flight Operations Coordinator", "content": "Job Summary

As a Flight Operations Coordinator at Skyservice, you will play a critical role in ensuring the smooth execution of flight operations. Your primary responsibility will be to provide comprehensive support to Flight Crew and Client Account Managers throughout the entire flight management process, from pre-flight arrangements to in-flight support and post-flight duties.

Key Responsibilities
  • Ensure accurate completion of flight routing and itineraries for clients, maintaining compliance with flight crew duty time and rest regulations.
  • Manage customs scheduling and notifications, pre-alerting customs and immigration agencies of confirmed flight assignments.
  • Obtain necessary foreign government landing, overflight permits, and handling for international flights, verifying operational requirements.
  • Assist in implementing operational changes to flight schedules, including revising arrangements and securing suitable replacement aircraft, in coordination with Flight Crew, Maintenance, and Client Account Managers.
  • Monitor airport conditions, weather, airspace, and air traffic control restrictions, providing pertinent information to Flight Crew and Client Account Managers.
  • Conduct risk analyses for new or "high-risk" destinations in collaboration with management and Flight Crew.
  • Support charter sales by assisting in trip quoting and route planning, identifying efficient and safe routes.
  • Validate aircraft and crew positions and confirm Minimum Equipment List (MEL) status.
  • Monitor flight progress and deliver operational information as required.
  • Perform post-trip duties, including reviewing and updating flight log data, conducting post-flight retrospectives, and assisting Account Managers with client profile amendments.
Requirements
  • Bachelor's Degree or College Diploma in aviation management, business administration, or equivalent experience.
  • Exceptional customer service and communication skills are essential.
  • Previous experience in business aviation is advantageous.
  • Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Ability to take initiative, make decisions, and thrive in a dynamic, high-pressure environment with tight deadlines.
  • Highly adaptable to change and working under pressure.
  • Team player with exceptional organizational and multi-tasking skills.
What We Offer
  • Hybrid working arrangements
  • Competitive group health benefits coverage for you and your eligible dependents, including health, vision, and dental plans
  • Employee assistant program
  • Group retirement savings plan with company matching contribution
  • Paid time off, including sick days and personal days
  • Employee Referral Program
  • Service Awards
", "lang_code": "en-US"}