Automotive Appraisal Specialist
4 weeks ago
The role of Automotive Appraisal Specialist is responsible for providing exceptional customer service and writing quality appraisal sheets for automotive and collision repair. The position reports to the Store General Manager and is focused on two main areas: accurate repair advice and customer delight.
The Appraiser / Estimator is responsible for:
- Assessing vehicle damage and creating an initial repair order estimate.
- Maintaining regular contact with the insurance companies to advise on vehicle repair status.
- Primary point of contact for customers during and after the repair by providing information, repair updates, and a high level of service throughout the process.
Qualifications:
- Ability to write collision repair estimates.
- 3 years experience in appraisal writing.
- Knowledgeable in repair estimating software (Mitchell cloud and/or Audatex).
- Knowledgeable in various Insurance "DRP" practices/guidelines.
- Effective multi-tasker that values superior customer experience.
- Ability to work in a team oriented environment.
- Above-average communication skills.
- Detail-oriented and highly organized.
About MK Auto Group:
MK Auto Group is a diverse group of companies focusing on automotive repair, servicing and customization. The MK Auto Group employs over 200 staff members serving a collection of CARSTAR Collision stores in and around Calgary, Alberta. The group also owns Country Hills Collision, Force Auto Styling as well as the new addition of Calgary Rim Repair.
At MK Auto Group, we are committed to giving back to the community and frequently organize corporate events and activities that promote teamwork, build camaraderie, and foster a sense of community within our organization.
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