Technical Support Specialist

4 days ago


Spruce Grove, Alberta, Canada Mobile Squad Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Mobile Squad.

About the Role

This is a permanent full-time position with a competitive salary of approximately $60,000 per year, depending on location and experience. The successful candidate will work 35 hours per week, with a focus on providing exceptional technical support to our users.

About You
  • You hold a College or CEGEP degree and have at least one year of experience in a technical support role.
  • You possess excellent communication and problem-solving skills, with the ability to provide clear advice and training to users.
  • You are proficient in researching and implementing solutions using user guides, technical manuals, and other documents.
  • You have experience with software installation, network setup, and Internet support.
  • You are able to supervise and train other technical support workers.
Key Responsibilities
  1. Respond to user inquiries and provide timely solutions to technical difficulties.
  2. Research and implement solutions using various resources, including user guides and technical manuals.
  3. Provide training and advice to users on identified difficulties.
  4. Maintain accurate records of problems and solutions for future reference.
  5. Collaborate with the design team to improve software applications and systems.
  6. Supervise and train other technical support staff as needed.
  7. Support business systems, network, and Internet infrastructure for users.
  8. Install and configure equipment for employee use.
What We Offer
  • A competitive salary of approximately $60,000 per year, depending on location and experience.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a talented team of professionals who share your passion for technology and customer service.
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

We encourage all qualified candidates to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.



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