Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Mobile Squad.
About the RoleThis is a permanent full-time position with a competitive salary of approximately $60,000 per year, depending on location and experience. The successful candidate will work 35 hours per week, with a focus on providing exceptional technical support to our users.
About You- You hold a College or CEGEP degree and have at least one year of experience in a technical support role.
- You possess excellent communication and problem-solving skills, with the ability to provide clear advice and training to users.
- You are proficient in researching and implementing solutions using user guides, technical manuals, and other documents.
- You have experience with software installation, network setup, and Internet support.
- You are able to supervise and train other technical support workers.
- Respond to user inquiries and provide timely solutions to technical difficulties.
- Research and implement solutions using various resources, including user guides and technical manuals.
- Provide training and advice to users on identified difficulties.
- Maintain accurate records of problems and solutions for future reference.
- Collaborate with the design team to improve software applications and systems.
- Supervise and train other technical support staff as needed.
- Support business systems, network, and Internet infrastructure for users.
- Install and configure equipment for employee use.
- A competitive salary of approximately $60,000 per year, depending on location and experience.
- A dynamic and supportive work environment with opportunities for growth and development.
- The chance to work with a talented team of professionals who share your passion for technology and customer service.
- A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
We encourage all qualified candidates to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role.
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