Field Service Technician

5 days ago

Kitchener, Ontario, Canada Clearpath Robotics Full time
About the Job

We believe in delivering tailored solutions to our clients' unique challenges. Our company specializes in shipping complex industrial mobile robotics platforms that require a skilled integrator to troubleshoot, repair, and maintain them in the field.

As a Field Services Technician, you will be responsible for all aspects of hardware. You will provide on-site and remote advanced repair and troubleshooting, offer repair and maintenance training to customers, develop repair and maintenance procedures and manuals, and test new retrofits and recalls.

Your goal is to efficiently return customer systems to operation and minimize downtime experienced.

You will receive support from the rest of the Clearpath Robotics production, engineering, and operations teams to ensure that your work is streamlined. You will also provide feedback to the team regarding cost and complexity as necessary.

Key Responsibilities:
  • Support and repair existing customer deployments (requires traveling to customer location)
  • Audit systems to verify optimal functionality (hardware preventative maintenance, network audits, user interactions)
  • Provide clear and concise feedback to internal teams to continually improve our products and focus our offerings
  • Review customer workflow, software, and database systems
About You

You want to work for a fast-paced growing company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with less than 100% effort. You want to be surrounded by people like you; creative, fun-loving, and passionate about their work. You are motivated by making an impact on your workplace and you thrive on challenging and rewarding problems. You look forward to traveling around the globe, expanding Clearpath Robotics' robot domain.

You like the thought of working on projects that interact with the world, even more so when they can do so on their own. You're looking for a job where you get to interact with a diverse team and learn something new every day. You like tackling new problems and learning as you go.

You are comfortable working remotely, interfacing with your company and customers via web conferencing, phone, IM, and e-mail communication.

You are a self-starter. You do not need to be micro-managed and are looking to be given goals and tasks that you will follow through to completion on your own while providing feedback and updates on status.

Required Experience/Skills:
  • Exceptional professionalism and client-facing skills (frequent interaction with customers required)
  • Excellent problem-solving skills
  • Electrical system debugging and repair
  • Mechanical aptitude and experience working with your hands
  • Software system integration and system debugging
  • Computer networking and applicable industrial standards
  • Detail-oriented, excellent written and verbal communication
Bonus Points:
  • Linux (Ubuntu)
  • ROS
  • C, C++, Python
  • CompTIA, A+
  • CompTIA Network+
  • Experience troubleshooting Networking and Wireless issues
  • Experience working with complex linked systems

We are committed to building and supporting a culture of diversity, inclusion, and accessibility at Clearpath Robotics.

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