IT Field Service Technician

6 days ago

Kitchener, Ontario, Canada MBI I.T. Services Full time
Job Title: IT Field Service Technician

MBI I.T. Services is seeking a highly skilled IT Field Service Technician to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients.

Job Summary:

We are looking for a skilled IT Field Service Technician to provide technical support for our clients. The ideal candidate will have a strong background in computer hardware, networking, and software troubleshooting.

Key Responsibilities:
  • Technical Support: Provide technical support for our clients, including troubleshooting, repair, and maintenance of computer hardware and software.
  • Network Support: Provide support for our clients' network infrastructure, including routers, switches, and firewalls.
  • Desktop Support: Provide support for our clients' desktop computers, including installation, configuration, and troubleshooting.
  • Remote Administration: Provide remote administration support for our clients' systems, including remote access, monitoring, and troubleshooting.
  • Documentation: Maintain accurate and detailed documentation of all technical support activities, including troubleshooting steps, repairs, and maintenance.
Requirements:
  • Education: College diploma or university degree in Computer Science, Information Technology, or related field.
  • Experience: 2-4 years of experience in IT field service, technical support, or related field.
  • Skills: Strong knowledge of computer hardware, networking, and software troubleshooting. Proficient in remote administration tools and software.
  • Certifications: CompTIA A+ certification, Cisco or Microsoft certifications.
Preferred Qualifications:
  • College Diploma or University Degree: In Computer Science, Information Technology, or related field.
  • CompTIA A+ Certification: CompTIA A+ certification is an asset.
  • Cisco or Microsoft Certifications: Cisco or Microsoft certifications are an asset.

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