Floor Team Leader

5 days ago

Richmond, British Columbia, Canada PVH Full time
About PVH

We are a leading global fashion apparel and retail company with over 40,000 associates across more than 40 countries.

Job Summary:

A Sales Floor Manager at PVH will lead the sales floor team to achieve top line sales results while delivering exceptional customer service.

Key Responsibilities:

Customer Experience:

  • Lead by Example: Greet and offer assistance to every customer; provide real-time coaching to associates.
  • Sales Floor Execution: Execute replenishment ensuring sales floor inventory levels and size availability aligns with brand standards; collaborate with management on remerchandising decisions due to sell-through and available backstock.
  • Product Knowledge: Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
  • Customer Focus: Prioritize delivering an exceptional customer experience throughout the store and always place our customer first; ask customers for feedback and convey business opportunities to the Store Manager.
  • Issue Resolution: Resolve customer concerns quickly while exceeding expectations.

Commitment to Efficiency:

  • Supply Chain Management: Lead the execution of shipment processing, replenishment, pricing, and visual/marketing directives in alignment with brand standards; achieve or exceed the brand's UPH processing standards.
  • Merchandising Execution: Assist in leading merchandising execution, filling in based on sell-through and collaborating with management on new arrival merchandising decisions.
  • Operational Excellence: Enforce all company tools, policies and procedures; assist with loss prevention training and coaches associates to maintain awareness and report concerns.
  • Workforce Management: Assist with effective scheduling to support payroll strategies and budgets.

Associate Morale:

  • Team Leadership: Motivate and inspire associates to achieve sales goals and uphold brand standards; contribute to the recruiting and onboarding of talent to ensure a best-in-class team.
  • Professionalism: Demonstrate a sense of pride, commitment, and passion for the brand and our customers; treat customers and store team professionally, courteously, and respectfully.
  • Inclusion: Celebrate and embrace individuality, inclusion and partnership; build relationships and seek out feedback for continuous self-development.
  • Adaptability: Embrace innovation, change, and company initiatives; work collaboratively to accomplish brand goals and objectives.

Requirements and Qualifications:

  • Experience: Minimum of 2 years of retail experience required.
  • Education: High school graduate/equivalent preferred.
  • Schedule: Flexible schedule required including nights, weekends and overnight shifts; some travel may be requested.
  • Skills: Excellent communication and time management skills.
  • Physical Requirements: Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds.

PVH is committed to providing a market-competitive total rewards package to eligible associates. This includes a comprehensive insurance plan and RRSP-matching contributions for full-time associates, designed to meet the varied needs of our associates and help them save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.

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