Retail Store Supervisor

2 weeks ago


Merritt, Canada Esso Gas Station Full time

We are seeking a highly skilled Retail Store Supervisor to join our team at Esso Gas Station. As a key member of our operations team, you will play a critical role in driving sales growth, improving customer satisfaction, and ensuring seamless store operations.

Key Responsibilities:
  • Manage staff performance, providing guidance and coaching to ensure excellent customer service and effective store operations.
  • Determine merchandise and services to be sold, analyzing market trends and customer demand to optimize product offerings.
  • Implement pricing and credit policies that align with company objectives and maintain a competitive edge in the market.
  • Source and procure high-quality merchandise for resale, establishing strong relationships with suppliers to secure the best deals.
  • Develop and manage budgets, closely monitoring revenues and expenses to identify areas for improvement and implement cost-saving initiatives.
  • Determine staffing requirements based on sales projections and customer traffic, adjusting schedules as needed to ensure optimal coverage.
  • Rapidly resolve customer complaints, addressing concerns promptly and professionally to maintain a positive reputation and build customer loyalty.
  • Recruit, hire, and train new staff members, fostering a positive work environment and promoting a culture of excellence.
  • Plan, organize, direct, control, and evaluate daily store operations, making data-driven decisions to drive business growth and improve efficiency.

In this role, you will work in a fast-paced environment, requiring strong attention to detail and exceptional organizational skills. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders, including customers, colleagues, and suppliers.

The successful candidate will have a high school diploma or equivalent, with 1-2 years of retail management experience. A permanent position is available, working 35 hours per week, with a salary range of $45,000 - $60,000 per year, depending on location and qualifications. Work language is English, and a valid work visa is required.



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