Customer Service Manager Position
2 weeks ago
We are looking for a highly motivated and experienced Customer Service Manager to join our team at BC LTD. In this role, you will be responsible for overseeing the customer service function and ensuring that all customers receive exceptional service.
About the Role- This is a full-time position with an estimated salary of $65,000 - $90,000 per year, depending on experience.
- The ideal candidate will have 1-2 years of experience in a customer-facing role and a strong background in sales and customer service.
- You will be working in a fast-paced environment with a team of 5-10 people, standing for extended periods and working under pressure.
Key Responsibilities
- Assign sales workers to duties and oversee their performance.
- Hire, train, or arrange training for staff and authorize payments by cheque.
- Order merchandise and prepare reports on sales volumes, merchandising, and personnel matters.
- Resolve customer requests, complaints, and supply shortages, and supervise and co-ordinate activities of workers.
Benefits
- This is a permanent position with a duration of 1-2 years.
- The workweek is approximately 32-40 hours, and the language of work is English.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a dynamic and growing company.
- A collaborative and supportive team environment.
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