Systems Administrator, Learning Technology Specialist

3 weeks ago

London, Ontario, Canada Info-Tech Research Group Full time
About the Role

We are seeking a highly skilled LMS Administrator to join our team at Info-Tech Research Group. As a key member of our HR Tech team, you will be responsible for providing comprehensive functional and technical support for our Learning Management System (Blackboard).

Key Responsibilities:
  • Configure and customize the LMS to meet the specific needs of business partners, including implementing course templates, defining user roles, and customizing automated notifications.
  • Work closely with business partners to gather and create documentation of business requirements, including process maps and use cases.
  • Evaluate current LMS processes and workflows, identifying inefficiencies and areas for improvement based on stakeholder feedback and best practices in e-learning technology.
  • Present findings and recommendations to stakeholders, including proposed enhancements or new functionalities that could optimize the learning experience and improve operational efficiency.
  • Provide expert technical support to Learning Coordinators for escalated user issues related to the LMS, providing timely and effective solutions to minimize disruptions to the learning experience.
  • Troubleshoot and resolve complex technical problems by utilizing diagnostic tools and methodologies, ensuring that issues are addressed efficiently and thoroughly documented for future reference.
Key Selection Criteria:
  • A minimum of 3-5 years of relevant experience in the implementation and administration of Learning Management Systems, particularly Blackboard or similar platforms.
  • Strong technical expertise in LMS platforms, e-learning technologies, and instructional design principles.
  • Familiarity with programming languages (e.g., SQL, HTML, CSS) and integration tools (e.g., APIs) for system customization and reporting.
  • Proficiency in SCORM, AICC, xAPI, and other e-learning standards and authoring tools like Articulate Storyline and Adobe Captivate.
About Us

Info-Tech Research Group is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic. We are a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.

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