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Doorperson/Valet (Part-Time)

1 month ago


Ottawa, Ontario, Canada Accor Full time
Job Title: Doorperson/Valet (Part-Time)

Join the Fairmont Chateau Laurier team as a Doorperson/Valet (Part-Time) and be part of a dynamic and inclusive company that values diversity and promotes growth and learning.

Job Summary:

We are seeking a highly motivated and customer-focused individual to provide exceptional service to our guests as a Doorperson/Valet. As a key member of our team, you will be responsible for ensuring a seamless and welcoming experience for our guests, from arrival to departure.

Key Responsibilities:
  • Provide parking assistance to guests upon arrival and departure, ensuring a smooth and efficient experience.
  • Greet all guests arriving by vehicle and promote valet parking as the preferred option, or direct them to alternative parking services if preferred.
  • Ensure customer satisfaction by offering the highest level of service to guests throughout their stay.
  • Manage vehicle keys and store them in a secure location.
  • Provide guests with detailed parking fees and explanations of valet benefits.
  • Ensure entrance areas are clear and free from congestion by efficiently parking vehicles.
  • Conduct thorough walk-arounds of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket.
  • Provide guests with information and answers to questions about hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
  • Remove items from stored vehicles if required and provide other miscellaneous services requested by guests or supervisors in a timely manner.
  • Assist in fire alarms by fulfilling duties outlined in the hotel fire response manual.
  • Ensure guest and coworker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security.
  • Adhere to Fairmont Service Standard Expectations as it relates to valet parking.
  • Observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
  • Operate all types of vehicles (manual and regular transmission).
Requirements:
  • Available to work weekends, evenings, and shift work.
  • Excellent verbal communication skills.
  • Excellent interpersonal skills.
  • Team-oriented.
  • Customer service-focused.
  • Professional manner and outgoing personality.
  • Valid Driver's License with no infractions.
  • Good command of the English language.
Physical Aspects of the Position:
  • Frequent standing and walking throughout the shift.
  • Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.).

Fairmont Chateau Laurier is committed to providing employment accommodation during the recruitment process. If you require any accommodations, please notify us.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.