Highly Available Infrastructure Specialist

6 days ago

Toronto, Ontario, Canada Tecsys Inc. Full time

Tecsys Inc. is a fast-growing innovator offering supply chain solutions to industry-leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs.

We are looking for a Highly Available Infrastructure Specialist to work within our "Network and Security Operations Center" department. Our NOC team aims to improve the reliability and uptime of our platform and applications in a data-driven way to support internal and external customers' needs.

Responsibilities:

  • Collaborate with other Engineering teams to support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Develop tools & automation on top of Azure & AWS to continuously reduce the need for manual intervention.
  • Scale systems sustainably through automation and evolve systems by pushing for changes that improve reliability and velocity.
  • Be on-call.
  • Practice sustainable incident response and blameless postmortems.
  • Implement automated solutions for continuous integration and delivery (CI / CD).
  • Implement monitoring, Logging, alerting, and SLA Reporting.
  • Implement service monitoring dashboards displaying key metrics.
  • Create and maintain technical documentation.
  • Apply SRE best practices.
  • Take command of high-severity incidents and facilitate their resolution.
  • Provide support for our planning and deployment teams to enable stability, predictability, and scale in our continued growth.
  • Collaborate with members of the Platform Engineering team to implement and support far-reaching strategic efforts, provide constructive feedback, and foster a collaborative environment.
  • Work cross-functionally with internal teams and vendors to manage our growth around the globe, with a strong focus on maintaining the high level of performance, availability, and reliability for our users.

Requirements:

  • Bachelor's degree in computer science or related technical discipline.
  • At least 5 years' experience in systems engineering experience; demonstrable technical experience in new platform development, orchestration, product ownership, and iterative design and deployment.
  • Experience designing and deploying large-scale systems, multi-vendor platforms, and globally distributed infrastructure.
  • Strong knowledge of system design; high-performance computing; file, block, and storage technologies; integration of compute, storage, and network technologies to deliver cohesive infrastructure solutions.
  • A high level of understanding and examples of executing projects with full-stack automation; our scale requires a lot of it, we grow to use less manual intervention and work with both internal and open-source tools to automate day-to-day activities.
  • Self-organize, collaborate, and manage efforts with peers and teams across responsibility areas, languages, geography, and time zones.
  • Be a self-starter, curious, and not afraid to ask questions and challenge the way things are done today.
  • See a problem or opportunity, take ownership, and act on it independently.
  • Knowledge of Datadog preferred (or at least, similar/equivalent product).
  • Knowledge of Rapid7 Insight preferred (or at least, similar/equivalent product).
  • Knowledge and experience of AWS or Azure required.

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