Client Experience Director
6 days ago
About the Role
We are seeking a highly skilled and experienced Customer Service Manager to join our team at EightSix Network. As a key member of our organization, you will play a critical role in supporting and guiding our customer-facing teams to deliver exceptional service and drive business growth.
Key Responsibilities
- Lead and coach a team of customer service representatives to ensure they have the skills and knowledge to provide outstanding service to our clients.
- Develop and implement strategies to improve customer satisfaction and loyalty, and to drive business growth through effective service delivery.
- Collaborate with other departments to ensure seamless service delivery and to identify opportunities for process improvements.
- Manage and resolve customer complaints in a timely and professional manner, ensuring that issues are resolved to the customer's satisfaction.
- Develop and maintain relationships with key stakeholders, including clients, colleagues, and partners.
Requirements
- College diploma or Bachelor's degree in a related field, such as business administration or customer service.
- 4-6 years of experience in customer service management, with a proven track record of success in leading teams and driving business growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex customer issues.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development, including training and mentorship programs.
- A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional service.
- The chance to work with a leading organization in the industry, with a strong reputation for excellence and customer satisfaction.
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