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Customer Success Manager

2 months ago

Ottawa, Ontario, Canada Iron Mountain Full time
{"title": "Customer Success Manager", "content": "Deliver Exceptional Customer Experiences

As a Customer Success Manager at Iron Mountain, you will play a key role in driving revenue growth and fostering long-term relationships with our clients. Your primary responsibility will be to build and maintain strong customer relationships, understanding their business objectives and creating loyalty and retention strategies.

Key Responsibilities:
  • Build and maintain customer relationships to understand their organizational business objectives and goals.
  • Ensure frequent, tactical communication to enable superior customer satisfaction and to keep customers educated on emerging industry trends.
  • Proactively uncover additional contacts and key decision makers through the use of internal tools.
  • Assess assigned customers' current and potential needs, determining appropriate Iron Mountain products and solutions.
  • Develop strategies and business plans through understanding the clients' business model, planning and decision-making channels.
  • Assist in the positioning of alternative ways of creating the real value of IRM's total solution offerings for clients.
  • Research account status to prepare for contract negotiations and executing on the renewal process.
  • Stay informed of trends and changes in Records/Information/Data Protection Industry.
Requirements:
  • General business acumen and understanding of IM's solution offerings and its competitive environment.
  • Deep understanding of IM's services, programs, workflows, systems and processes across all lines of business.
  • 4 year college degree preferred.
", "lang_code": "en-US"}