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Front Office Operations Supervisor

2 months ago

Toronto, Ontario, Canada Silver Hotel Group Full time

Guest Services Supervisor

We are looking for an enthusiastic individual to become part of our team as a Guest Services Supervisor. This position plays a crucial role in ensuring a memorable experience for all visitors to our establishment. Collaborating closely with the Guest Services Manager, the ideal candidate will oversee the daily functions of the front office staff. Key responsibilities include mentoring team members, managing guest interactions, and guaranteeing efficient operations across various shifts.

Key Responsibilities:

  • Facilitate the uninterrupted operation of Guest Services in the Manager's absence
  • Oversee guest check-in and check-out procedures
  • Provide training on operational systems, safety protocols, and service excellence for team members
  • Work in conjunction with other departments to uphold service quality
  • Address guest concerns promptly and professionally
  • Assist with scheduling, payroll management, coaching, and performance evaluations
  • Comply with health and safety standards

Qualifications:

  • Prior supervisory experience in customer service or hospitality settings
  • Exceptional interpersonal abilities
  • Capability to excel in a high-energy environment
  • Strong written and verbal communication skills
  • Familiarity with property management systems and MS Office Suite
  • Willingness to work flexible shifts

About Us:

The Silver Hotel Group is a distinguished hotel management organization with a diverse portfolio of properties across North America. Our team is committed to providing outstanding guest experiences rooted in our core values of Accountability, Teamwork, Leadership, and more. Join us in delivering exceptional hospitality and become a valued member of our dynamic team.