Front Office Supervisor
4 weeks ago
Rising to new heights, Bisha Hotel & Residences is Toronto's newest cultural hub and hotspot. At the center of it all yet unabashedly original, this property is situated in the true heart of Toronto's Entertainment District. Creative souls, welcome home.
The Front Office Supervisor is responsible for overseeing daily agent activities at the front desk and ensuring all Team Members are adhering to the company standards. This role interacts with guests and handles all guest requests, providing a four diamonds and more experience by focusing on exceeding guest expectations. The Front Office Supervisor supports the Front Desk Agents by providing constant feedback and training, understanding the needs and wants of the customers in our market, improving processes by listening to the team and customers. Additionally, this role is responsible for controlling inventory levels and works closely with the purchasing department.
Key Responsibilities:- Coordinates the quality, efficiency, and safe operations of the Front Office department
- Ensures safe and efficient flow of traffic of arriving and departing guests
- Reviews occupancy flow patterns throughout the evening as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service
- Supervises Front Office Team Members, ensuring adherence to Loews Star Service Standards
- Develops Front Desk Agents and Star Service Operators
- Maintains open lines of communication with other departments
- Interacts frequently with guests to ensure satisfaction with services
- Attends all required meetings for the position
- Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly, professional manner at all times
- Conducts regularly scheduled meetings and training as required
- Answers guest inquiries and resolves complaints, taking all appropriate action to ensure total guest satisfaction
- Ensures that all requests are handled promptly, accurately, and with utmost courtesy
- Reviews/maintains daily payroll report/records for team members, maintaining labor costs within forecasted budgetary guidelines
- Completes their daily checklist
- Ensures that all daily and group reports are distributed to the appropriate parties
- Other duties as assigned
- Maintains clean and excellent condition of Back Office area and equipment
- Maintains proper stock of all supplies in Back Office Area
- Executes emergency procedures in accordance with hotel standards
- Notifies appropriate individuals and departments of any problems or unusual matters of significance
- Attends all appropriate hotel meetings and training sessions
- Is polite, friendly, and helpful to guests, employees, and management
- Promotes and applies teamwork skills at all times
- Complies with all hotel standards, policies, and rules
- Complies with safety regulations and procedures
- Remains current on hotel information and changes
- Excellent communication skills - oral and written
- Excellent guest service skills
- Knowledge of computer programs utilized in property management
- Able to work a flexible schedule, including weekends and holidays
- Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
- Minimum two years experience as Front Desk Agent at a comparable quality property
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Toronto, Ontario, Canada Bisha Hotel Full timeJob Title: Front Office SupervisorAt Bisha Hotel, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for overseeing the daily activities of our front desk agents and ensuring that all guests receive exceptional service.Key Responsibilities:Coordinate the...
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