Veterinary Team Lead

2 weeks ago

Vancouver, British Columbia, Canada VCA Full time

The role of Veterinary Team Lead - Client Care Specialist at VCA Canada is a challenging and rewarding opportunity for an experienced professional to support, lead, and direct our client care and referral liaison teams in Vancouver, BC.

This position requires excellent interpersonal skills, strong leadership abilities, and proven team player experience. The ideal candidate will act as the primary point of contact for all client relations and customer support staff, while promoting a positive hospital image and evolving our team culture to become the veterinary employer of choice in our market.

Key Responsibilities:
  • Staff Orientation & Training: Ensure comprehensive orientation and training for new staff, providing continuous support, coaching, and mentoring.
  • Team Engagement & Support: Cultivate a motivating and open communication culture, regularly engaging with team members during shifts to offer support and resolve issues.
  • Administrative Duties & Reporting: Allocate time for administrative tasks, consistently meeting deadlines, and submitting weekly progress reports or briefings to leadership regarding team needs and performance.
  • Conflict Resolution: Identify, address, and document conflicts within the team in a timely and professional manner, submitting incident reports when necessary.
  • Scheduling & Shift Management: Develop fair, strategic schedules ensuring adequate coverage, including vacation coordination and shift rotations for all team members.
  • Recruitment & Onboarding: Assist with the recruitment and onboarding of new staff, ensuring team growth and capability.
  • Leadership Collaboration & Confidentiality: Attend biweekly leadership meetings, contributing feedback, maintaining confidentiality, and advocating for the team's concerns.
  • Performance Management & Development: Provide in-the-moment coaching, conduct annual reviews, and hold quarterly 'coach and connect' sessions to monitor and support team performance.
  • Continuing Education & Training: Plan and conduct regular training and development events, ensuring training materials remain current and effective.
  • Payroll & Financial Oversight: Manage payroll for direct reports, address cash handling discrepancies, and oversee bank runs and compliance with deposit tracking protocols.

In this role, you will be responsible for a competitive salary of $75,000-$90,000 per year, depending on experience, plus benefits, including RRSP Employer 5% Match Program, health/dental benefits, and generous personal pet care discounts.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you are looking for a challenging and rewarding career opportunity, please apply through our internal career site.

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