Veterinary Team Lead

4 weeks ago

Vancouver, British Columbia, Canada VCA Full time

Key Responsibilities:

  • Staff Orientation & Training: Comprehensive onboarding process to ensure new staff are well-equipped to handle client interactions and team responsibilities.
  • Team Engagement & Support: Foster a positive work environment through regular communication, coaching, and mentoring to promote team growth and success.
  • Administrative Duties & Reporting: Manage administrative tasks, meet deadlines, and provide regular progress updates to leadership.
  • Conflict Resolution: Address conflicts in a timely and professional manner, documenting incidents as necessary.
  • Scheduling & Shift Management: Develop fair and effective schedules, ensuring adequate coverage and coordination of team members' needs.
  • Recruitment & Onboarding: Assist with the recruitment and onboarding process to ensure team growth and capability.
  • Leadership Collaboration & Confidentiality: Participate in biweekly leadership meetings, providing feedback and maintaining confidentiality.
  • Performance Management & Development: Provide coaching, conduct regular reviews, and hold development sessions to support team performance.
  • Continuing Education & Training: Plan and conduct training events to ensure training materials remain current and effective.
  • Payroll & Financial Oversight: Manage payroll for direct reports, address discrepancies, and oversee financial protocols.

Summary:

  • Excellent Interpersonal Skills: Effective communicator with extensive customer relations experience.
  • Strong Leadership Abilities: Mentor and role-model for others, with a willingness to take on new challenges.
  • Proven Team Player: Demonstrated through the formation of strong working relationships and trust.
  • Time Management: Ability to prioritize tasks, work efficiently, and handle pressure.
  • Dependable: Punctual, trustworthy, and committed to growth.
  • Efficient and Hardworking: Highly organized, self-motivated, and professional.

Qualifications:

  • Experience in a veterinary customer service setting is an asset.
  • Work experience as a Client Care Specialist or Specialty Liaison is preferred.
  • Computer skills: Proficiency with Microsoft Office and Woofware Veterinary Software.

What VCA Canada Offers:

  • Competitive wages and health/dental benefits.
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship.
  • Annual uniform allowance.
  • Exceptional career development opportunities.
  • Referral Bonus Rewards.
  • Opportunities to give back to the community through VCA initiatives.
  • Generous personal pet care discounts.
  • Extra perks like shopping discounts and wellness apps.

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