Application Specialist

4 weeks ago

Toronto, Ontario, Canada Crane Co Full time

Job Summary

The Application Specialist will provide technical and commercial sales support to customers. This role requires strong organizational and communication skills, as well as the ability to develop detailed product knowledge.

Key Responsibilities

  • Review customer specifications to determine customer needs.
  • Initiate product quotes as requested from the field, collaborating with peers to ensure balanced workload for quick response.
  • Maintain Key Process Indicators such as new product sales, quotes wins and losses or quote response time, as requested by manager.
  • Assist Channel Partners and Regional Sales Managers and Operations team with technical requests and preliminary field issue troubleshooting.
  • Investigate customer requests for return goods, verifies consistency with established policies, and processes the RMA for approval.
  • Provide Channel Partner product training as requested by the manager.
  • Order entry functions and customer support functions.

Requirements

  • BS degree in Business, Marketing, or a related field.
  • 0-3 years Sales/Marketing/Applications experience preferred or a good to strong mechanical aptitude.
  • Demonstrate good organizational and time-management skills.
  • Strong emphasis on systems thinking and understanding of rotating equipment a plus.
  • Ability to respond with a strong sense of urgency and care to customer requests, inquiries, and problems.
  • Ability to maintain positive and constructive relationships internally and externally, even under difficult circumstances.

About Crane Company

Crane Company is a diversified manufacturer of highly engineered industrial products. Founded in 1855, Crane provides products and solutions to customers in the hydrocarbon processing, petrochemical, chemical, power generation, aerospace, electronics, transportation, and other markets.

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