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Hotel Operations Manager

2 months ago

Bracebridge, Ontario, Canada Ganesh Hospitality Inc Full time
Hotel Clerk Supervisor Job Description

Ganesh Hospitality Inc is seeking a skilled Hotel Clerk Supervisor to join our team. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of our hotel staff, ensuring seamless guest experiences, and maintaining high standards of customer service.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish and implement work schedules and procedures to maximize productivity and quality.
  • Prepare and submit reports to management on hotel performance and guest feedback.
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
  • Hire and train staff in job duties, safety procedures, and company policies.
  • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.
  • Requisition materials and supplies as needed.
Requirements:
  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and ability to multitask.
  • Flexibility and adaptability in a dynamic work environment.
Work Environment:

The Hotel Clerk Supervisor will work in a fast-paced hotel environment, interacting with guests, staff, and management. The role requires standing for extended periods, working under pressure, and maintaining a high level of attention to detail.

Personal Suitability:
  • Accurate and reliable with a strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Dependable and organized with a strong work ethic.
  • Efficient and effective in a team environment.
  • Excellent written and oral communication skills.
  • Flexibility and adaptability in a dynamic work environment.
Experience:

1 year to less than 2 years of experience in a hotel or hospitality setting.

Work Setting:

Hotel, motel, resort.

Supervision:

3-4 people.

Work Conditions and Physical Capabilities:
  • Attention to detail.
  • Fast-paced environment.
  • Overtime required.
  • Standing for extended periods.
  • Work under pressure.
Personal Suitability:
  • Accurate.
  • Client focus.
  • Dependability.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Flexibility.
  • Initiative.
  • Interpersonal awareness.
  • Judgement.
  • Organized.
  • Team player.
Experience:

1 year to less than 2 years.

Durée de l'emploi:

Permanent.

Langue de travail:

Anglais.

Heures de travail:

37.5 hours per week.