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Builder Administrator

2 months ago

Edmonton, Alberta, Canada Trail Appliances Ltd. Full time
About Trail Appliances Ltd.

We are a leading independent appliance retailer in Western Canada, committed to unparalleled customer service, competitive pricing, and expert advice. Our family-owned business has been serving the community since 1974.

Job Title: Builder Administrator

We are seeking a meticulous and organized individual to join our team as a Builder Administrator. This role involves the careful management of builder allowances and documentation, ensuring adherence to budgetary constraints and contractual obligations.

Key Responsibilities:
  • Review and validate builder allowances against established guidelines and contracts.
  • Ensure purchase orders align with budgetary constraints and contractual obligations.
  • Input project information into computer systems, maintaining accurate records.
  • Confirm builder allowances for all appliance orders and obtain purchase orders.
  • Check and approve all builder invoices, documenting and confirming orders.
  • Update and maintain builder job lists.
Specialized Builder Services:
  • Coordinate appliance deliveries and installations with relevant departments.
  • Liaise between Trail & Builder to expedite deliveries and resolve issues.
  • Receive and forward service requests to the Service Department, monitoring them for timely resolution.
Administrative and Customer Service:
  • Assist with reconciliation of unpaid invoices and write credit notes for builders as required.
  • Serve as the point of contact for customer service requests, forwarding them to the appropriate department.
  • Provide assistance and service to customers, ensuring high satisfaction.
  • Verify all invoices for accuracy, including product and customer information, matching them against purchase orders.
Requirements:
  • Education and experience in administration or a related field.
  • Strong organizational, time management, and communication skills.
  • Proficiency in MS Office and other relevant software applications.
  • Knowledge of builder industry practices and familiarity with documentation management and invoicing systems.
  • Customer service-oriented mindset with problem-solving and conflict resolution skills.
  • Ability to adapt to changing priorities, work independently and collaboratively, and adhere to company policies and procedures.