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Bilingual Customer Service Representative
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Chambly, Canada Fed Supply Full timeWelcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...
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Chambly, Canada Fed Supply Full timeWelcome to Fed Supply, a leading employment agency specializing in supply chain, logistics, transportation, and customer service. We are seeking a highly skilled Bilingual Customer Service Representative to join our team.As a Bilingual Customer Service Representative, you will be responsible for providing technical support and expertise to customers and...
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Bilingual Customer Service Representative
2 months ago
We are seeking a highly skilled Bilingual Customer Service professional to join our team at Fed Supply. As a key member of our recruitment team, you will be responsible for providing exceptional customer service and technical support to our clients and internal staff.
Key Responsibilities:- Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
- Manage customer service and ensure high levels of customer satisfaction.
- Handle inbound customer inquiries regarding technical matters.
- Manage customer complaints and escalations to ensure timely resolution.
- Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits.
- Develop and deliver training programs for customers and internal staff.
- Expertise in flooring products and installation procedures, industry certifications a plus.
- Minimum of 5 years of experience in technical product support or customer service lead role.
- Bilingual (English & French) written and verbal.
- Computer literacy and proficiency in Microsoft Office Suite and CRM software.
- Strong communication and interpersonal skills.
- Demonstrated leadership skills.
- Organized, detailed, versatile, responsible, and reliable.
- Professional, ethical, and ability to work independently and as part of a team.
- Problem solver and ability to handle multiple files at a time.
We are looking for a highly motivated and experienced professional who can provide exceptional customer service and technical support to our clients and internal staff. If you have a passion for flooring products and a strong background in customer service, we encourage you to apply for this exciting opportunity.