Seasonal Customer Experience Ambassador

1 month ago


Guelph, Ontario, Canada Indigo Books & Music Full time
Customer Experience Representative - Seasonal

We're seeking a Seasonal Customer Experience Representative to join our team at Indigo Books & Music. As a key member of our store team, you'll play a vital role in creating a welcoming and engaging environment for our customers.

Key Responsibilities:

  • Support the daily operations of the store, ensuring a seamless customer experience
  • Conduct inventory cycle counts, replenish stock, and manage product returns
  • Use merchandising standards to create a visually appealing store environment
  • Create a warm and welcoming atmosphere for customers
  • Add joy to our customers' lives through exceptional service
  • Leverage our products to tell stories and connect with customers
  • Role model Indigo's High Performance Characteristics
  • Seek information on new products, promotions, and programs
  • Contribute to a safe and healthy work environment
  • Respond to customer feedback in a timely manner
  • Hold self and others accountable for exceptional service

Qualifications:

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility, and a willingness to learn new things
  • Demonstrated commitment to creating an exceptional customer experience
  • Ability to be mobile on the sales floor for extended periods
  • Ability to lift medium to large items, up to 40 pounds, while using proper equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, and holidays
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

About Indigo:

At Indigo, we're committed to our communities, customers, and each other. We believe in fostering diversity and inclusion, and we're driven to be an equitable employer. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request.



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