Bilingual Customer Service Ambassador

4 weeks ago


Drummondville, Quebec, Canada Orbit Insurance Services Full time

Job Title: Bilingual Customer Service Ambassador

Job Summary:

We are seeking a highly skilled Bilingual Customer Service Ambassador to join our team at Orbit Insurance Services. As a key member of our VIP program, you will be responsible for providing exceptional service to our high-value clients and strategic accounts.

Key Responsibilities:

  • Be the primary point of contact for VIP clients, handling inquiries, processing changes, and ensuring all underwriting standards and requirements are met.
  • Shape the future of our VIP program by providing exceptional service and insights that drive growth and elevate the client experience.
  • Take ownership of client interactions, resolving challenges proactively and ensuring client satisfaction.
  • Leave your mark on our growing program by sharing insights and recommendations with leadership, making sure we continuously improve and provide world-class service.

Qualifications:

  • AMF license required.
  • RIBO license (or a commitment to obtain one).
  • Minimum of 3 years in personal lines automobile and property insurance.
  • Proficiency in French and English is required.
  • Intermediate knowledge of Microsoft Office Suite applications.
  • A growth mindset and a desire to evolve your role as the VIP program expands.

Perks:

  • Rewarding salary and bonuses that truly value your dedication.
  • Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
  • Defined benefit pension plan for a financially confident retirement.
  • 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
  • Access to a wealth of learning resources, including LinkedIn Learning for professional development.
  • Flexible work-from-home and hybrid options.
  • Unlock your potential with opportunities for advancement.


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