Customer Service Manager
4 weeks ago
We are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services.
Key Responsibilities:
- Guide and coach the team in identifying clients' financial needs and promoting the Bank's products and services.
- Support the team in achieving their objectives and provide advice on work methods and service/business development techniques.
- Manage complaints concerning transaction and retail banking services and develop action plans to improve client satisfaction.
- Explain branch operating procedures and ensure they are followed by the team.
- Work with the team and other units to complete various mandates, analyses, and special projects.
Requirements:
- College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level.
- Minimum 2 years experience in personnel management and coaching.
- Mutual Fund Representative (MFR) title, an asset.
- Experience in business development and customer service.
- Knowledge of financial products and services.
What We Offer:
- Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
- Opportunities to get involved in community initiatives.
- Telemedicine service and virtual sleep clinic.
About Us:
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
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