Customer Service Manager

4 weeks ago


Drummondville, Quebec, Canada National Bank Full time
Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at National Bank. As a key member of our branch, you will be responsible for leading a team of representatives in providing exceptional customer service and promoting the Bank's products and services.

Key Responsibilities:

  • Guide and coach the team in identifying clients' financial needs and promoting the Bank's products and services.
  • Support the team in achieving their objectives and provide advice on work methods and service/business development techniques.
  • Manage complaints concerning transaction and retail banking services and develop action plans to improve client satisfaction.
  • Explain branch operating procedures and ensure they are followed by the team.
  • Work with the team and other units to complete various mandates, analyses, and special projects.

Requirements:

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level.
  • Minimum 2 years experience in personnel management and coaching.
  • Mutual Fund Representative (MFR) title, an asset.
  • Experience in business development and customer service.
  • Knowledge of financial products and services.

What We Offer:

  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service and virtual sleep clinic.

About Us:

We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.



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