Customer Service Manager

1 week ago

Drummondville, Quebec, Canada National Bank Full time
Job Title: Customer Service Manager

As a key member of our team, you will play a leadership role in supporting and guiding our transaction service employees to make a positive impact in people's lives. You will work closely with the Branch Manager to ensure the smooth operation of our branch and provide coaching and guidance to your team members.

Your Key Responsibilities:

Guide and coach the team of representatives in identifying clients' financial needs
Promote the Bank's products and services and refer clients to the right resource
Support your team of representatives in achieving their objectives and provide advice on work methods and service/business development techniques
Ensure the branch's operational activities are carried out efficiently
Build loyalty by maintaining close relationships with clients and offering them quality service

What We're Looking For:

College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
Minimum 2 years experience in personnel management and coaching
Mutual Fund Representative (MFR) title, an asset
Experience in business development and customer service
Knowledge of financial products and services

Languages: French

Skills:

Client-focused
Critical Thinking
Decision Making
Diversity & Inclusion
Emotional Intelligence
Learning Agility
Managerial Courage
Mobilization
Partner Development
Problem Solving
Resiliency
Risk Management
Strategy Execution
Stress Management

Your Benefits:

Health and wellness program, including many options
Flexible group insurance
Generous pension plan
Employee Share Ownership Plan
Employee and Family Assistance Program
Preferential banking services
Opportunities to get involved in community initiatives
Telemedicine service
Virtual sleep clinic

About Us:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.

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