Mobile Service Solutions Professional

2 weeks ago

NiagaraontheLake, Ontario, Canada MSX INTERNATIONAL Full time

Job Title: Mobile Service Solutions Professional

Job Type: Full-time with Benefits

About the Job:

MSX International is seeking a highly motivated Mobile Service Solutions Professional to join our team. As an Operations Specialist/Launch Trainer, you'll play a crucial role in the professional delivery, installation, and sustainment of the Ford/MSX International Mobile Service Program.

Responsibilities:

  • Be the subject matter expert and primary contact for all things related to Mobile Service for assigned dealers.
  • Understand how Mobile Service vehicles function and train technicians on their features.
  • Facilitate kick-off and strategic planning sessions with dealers to create business plans for success.
  • Ensure dealers are ready to launch vans promptly upon arrival.
  • Conduct launch events, aligning on business goals and training Mobile Service Technicians.
  • Plan and execute tailored onsite sustainment meetings.
  • Develop action plans to exceed program goals, focusing on service processes.
  • Share best practices and key success drivers with dealers.
  • Monitor and motivate dealership Mobile Service personnel to provide excellent customer experiences.
  • Create visit summaries and action plans for stakeholders.

Requirements:

  • Minimum of High School diploma or equivalent experience.
  • Willingness to travel daily for work.
  • Ability to adapt to different locations and engage with various audiences (MSX, Ford, Dealer).
  • Proficiency in communication and relationship-building.
  • Have OEM dealer contact experience (a plus).
  • Successfully managed assigned territories or regions.
  • Possess excellent verbal and written communication skills.
  • Demonstrate proficiency with PC applications (Microsoft Word, PowerPoint, Excel, and Internet Explorer).
  • Can leverage relationships to identify and sell the business case for change.
  • Analyze data from dealer financials and operational assessments to establish action plans.
  • Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI.
  • Ability to influence the service personnel and mobile service technicians in the training processes and monitoring the results.

Work Environment:

  • 85% Travel required Weekly.
  • Overnight travel required.
  • Have ability to equally accommodate working from home office or remote location.

Equal Employment Opportunity: MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce.

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