Technical Support Director

7 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time

At Global Relay, we are a leading provider of enterprise information archiving solutions. We are currently seeking an exceptional individual to join our team as the Director of Support Services. This highly visible role requires a blend of exceptional leadership skills and technical expertise to drive excellence across our entire Support Services organization.

The successful candidate will oversee all aspects of our 24/7/365 Support Services team, providing a white-glove customer experience for our clients. They will report to the VP of Support Services and assist in shaping a unified team strategy, defining and streamlining processes, and fostering a strong team culture.

This position demands a strong understanding of industry-standard tools and technologies, including Jira, Confluence, SalesForce, and ITIL Service Management framework. The ideal candidate will also possess excellent communication and presentation skills, with the ability to influence senior executives both internally and externally.



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