Technical Support Director
4 days ago
At Intelerad, we believe in empowering our customers to achieve better outcomes through exceptional support services. As a Technical Support Director, you will lead a team of dedicated professionals to ensure timely and effective resolution of technical issues for strategic accounts.
This role plays a critical part in maintaining the company's reputation for exceptional support services. The position requires strong leadership skills to manage a team of technical support professionals, foster a positive team culture, and contribute to continuous improvement initiatives.
- Key Responsibilities:
- Team Leadership:
- Lead and mentor a team of technical support professionals to achieve performance targets and deliver outstanding customer service.
- Foster a collaborative team culture that encourages knowledge sharing and skill development.
- Customer Engagement:
- Oversee and ensure timely resolution of technical issues for strategic customers.
- Collaborate with cross-functional teams to address customer concerns and contribute to product improvement.
- Performance Management:
- Develop key performance indicators (KPIs) to measure the effectiveness of the technical support team.
- Conduct regular performance reviews, provide constructive feedback, and support team members in achieving their career goals.
- Process Improvement:
- Identify opportunities for process optimization and efficiency in the technical support workflow.
- Work closely with other departments to implement improvements and enhance overall customer satisfaction.
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Apprentice Technical Director
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Apprentice Technical Director
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