Director of Technical Operations

7 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time

We are committed to delivering exceptional customer service at Global Relay. To achieve this goal, we need talented individuals like you to join our team. As the Director of Support Services, you will be responsible for overseeing all aspects of our Support Services function, ensuring measurable and reportable workflow efficiency and responsiveness.

This role requires a combination of technical proficiency and inspirational leadership to drive results in a fast-paced environment. You will work closely with cross-functional teams, including Escalations, Application Support, DevOps, Engineering, Product Management, and IT Operations.

Key responsibilities include owning, optimizing, and standardizing the Support Services function across all Global Relay products, leading, training, and developing a high-performing team, and ensuring they have the necessary tools and training to succeed.



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