Event Coordinator Executive

5 days ago


Calgary, Alberta, Canada COMPASS GROUP CANADA Full time

As a Customer Experience Director at Compass Group Canada, you will play a pivotal role in creating unforgettable experiences for our clients and their guests. This position requires a unique blend of hospitality expertise, leadership skills, and business acumen.

The ideal candidate will possess a degree or equivalent experience in luxury hospitality, with a proven track record of success in events management, catering, and team supervision. A strong ability to build relationships, analyze situations, and adapt to changing priorities is essential.

You will be responsible for overseeing the day-to-day operations of our concierge program, ensuring seamless execution of events, and providing exceptional customer service. If you have a passion for delivering exceptional experiences, we encourage you to apply.

Key Responsibilities:

  • Provide engaging and anticipative service to all office employees, executives, and visitors.
  • Lead a team and manage all HR functions, support, payroll, and associate development plans.
  • Perform administrative tasks and provide guidance to the team in completion, including time-off and daily coverage schedules.
  • Coordinate day-ahead team reviews and daily activities to ensure timely and accurate completion of tasks.
  • Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else.
  • Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in-office experience.
  • Collaborate with internal partners on the entire meeting/event lifecycle, including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, and management of logistics.
  • Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in-office and external meetings and events.
  • Support and carry out security, fire, health, and safety guidelines as required.
  • Coordinate with 3rd party vendors relating to systems, maintenance, etc.
  • Assist with room set-ups and AV support.
  • Light housekeeping and other duties as required.

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