Senior Application Support Engineer

3 days ago

Mississauga, Ontario, Canada Open Systems Technologies Full time

Role Summary

We are seeking a highly skilled Senior Application Support Engineer to join our team at Open Systems Technologies.

About the Role

This is a 3 days hybrid contract role in Mississauga, with an estimated salary of $80,000 - $110,000 per annum, based on industry standards and location. As a Senior Application Support Engineer, you will be responsible for providing technical support and business solutions to users of Client Applications.

Key Responsibilities

  • Provide quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Develop and maintain technical support documentation.
  • Identify ways to maximize the potential of the applications used.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure that storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolution.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Consider implications of the application of technology to the current environment. Identify risks, vulnerabilities, and security issues; communicate impact.
  • Ensure essential procedures are followed and help to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Act as advisor or coach to new or lower-level analysts.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Perform other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and/or other team members.

Qualifications

  • 5-8 years' experience in an Application Support role.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking and reporting using tools.
  • Knowledge/experience of problem Management Tools.
  • Good all-round technical skills.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.

Education

  • Bachelor's/University degree or equivalent experience.

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