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Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Analyst to join our team at Trimble. As a key member of our Customer Support division, you will play a critical role in providing technical support and advice to customers, sales representatives, and product managers.
Key Responsibilities- Provide technical support and guidance on product applications, performance, installation, and critical topics.
- Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
- Participate in the technical training of staff and clients in the use of company products.
- Provide field product support, operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
- Participate in product technical reviews, impact assessments of new releases, and reviews of competitive activity, recommending product enhancements to engineering and sales staff.
- Prepare documentation on modifications, troubleshooting procedures, and problem resolutions.
- Maintain a quality customer database.
- University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography, or related field.
- Knowledge and experience in Mobile Mapping, Photogrammetry, and Remote Sensing.
- Knowledge of GNSS/IMU technology is preferred.
- Ability to describe complex technical facts in an understandable way.
- Excellent problem-solving and analytical skills.
- Excellent interpersonal and communications skills.
- Excellent customer service skills.
- Willingness to undertake business trips for training purposes.
- Ability to manage stressful situations.
- Ability to work independently and in a team environment.
Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow, and move goods for a better quality of life. We are dedicated to the world's tomorrow and are transforming critical industries such as construction, geospatial, agriculture, and transportation to power an interconnected world of work.
About Your LocationIn a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically, hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.
