Product Support Specialist

1 month ago

Richmond Hill, Ontario, Canada Trimble Full time
Job Title: Product Support Analyst

Join Trimble's team as a Product Support Analyst and play a critical role in delivering exceptional customer experiences. As a key member of our Customer Support team, you will provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.

Key Responsibilities:
  • Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
  • Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
  • Participate in the technical training of staff and clients in the use of company products.
  • Provide field product support, operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
  • Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity and recommend product enhancements to engineering and sales staff.
  • Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
  • Responsible for maintaining a quality customer database.
Requirements:
  • University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography or related field.
  • Knowledge and experience in Mobile Mapping, Photogrammetry and Remote Sensing.
  • Knowledge in GNSS/IMU technology is preferred.
  • Ability to describe complex technical facts in an understandable way.
  • Excellent problem solving and analytical skills.
  • Excellent interpersonal and communications skills.
  • Excellent customer service skills.
  • Willing to undertake business trips for training purposes.
  • Ability to manage stressful situations.
  • Ability to work independently and in a team environment.
About Trimble:

Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.

About Your Location:

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our Division:

Applanix technologies are now powering new revolutions in both autonomous vehicle technology and mobile mapping in GNSS-denied spaces.

Trimble's Inclusiveness Commitment:

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve.

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