Customer Service Representative

3 days ago

Whitby, Canada Mitten Building Products Full time
About Mitten Building Products

Mitten Building Products is a leading manufacturer of exterior building solutions, serving both residential and commercial markets across North America. Our products are the cornerstone of the communities where people live, work, and play.

Job Description

The Customer Service Representative is a key member of our team, responsible for providing exceptional customer support and maintaining positive relationships with internal and external customers. This role involves responding to customer inquiries, resolving issues, and coordinating orders from receipt to delivery.

Responsibilities
  • Provide timely and effective customer support via phone, email, and MS Teams.
  • Assist customers and sales representatives with product inquiries, shipping, and warranty information.
  • Communicate with marketing and pricing departments regarding customer pricing issues.
  • Develop and maintain product knowledge to assist dealers with part and install inquiries.
  • Regularly communicate with various departments to facilitate orders for shipping and pick-up.
  • Process transactions, prepare daily schedules of orders, and distribute them to branch warehouse staff.
  • Communicate with warehouse staff regarding shipping errors and discrepancies.
  • Effectively support issues related to deliveries, including late shipments, shortages, and damaged products.
  • Prepare paperwork for freight claims and arrange for credit or reshipment as needed.
  • Create and manage order entries, process credit/invoices for customers, and complete other tasks as assigned by the Branch Manager.
Qualifications
  • Completion of college/vocational or technical training (Grade 12 or GED as a minimum).
  • Knowledge of building materials and construction techniques is an asset.
  • Computer literate, with proficiency in using the Office Suite of products, including Word, Excel, and Outlook.
Skills and Attributes
  • Customer-focused attitude with a high level of professionalism and discretion.
  • Excellent communication, interpersonal skills, and ethics.
  • Attention to detail and elevated level of accuracy.
  • Excellent administrative, organizational, time management, and prioritizing skills.
  • Dedicated team player who can work effectively with their own team as well as other departments to achieve goals.
  • Able to handle a fast-paced, demanding environment and act with urgency when necessary.

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