Senior IT Support Specialist

4 weeks ago

Montreal, Quebec, Canada goeasy Full time

Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at goeasy. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees across various lines of business.

Key Responsibilities

  • Serve as the first point of contact for technical issues and provide timely support to employees
  • Install and configure hardware, including imaging and replacing devices
  • Manage support tickets within prescribed service level agreements (SLAs)
  • Perform remote troubleshooting using diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and employee details
  • Walk employees through the problem-solving process and provide guidance
  • Direct unresolved issues to the next level of support personnel or appropriate departments
  • Record events and problems, along with their resolution, in ticket logs
  • Follow up and update status and information in tickets
  • Identify and suggest improvements to procedures
  • Liaise with third-party vendors to resolve technical issues
  • Coordinate the resolution of site outages
  • Creation of internal purchasing approvals for new equipment and services
  • Communicate with internal manager, director, and C-level individuals on escalations, as required
  • Provide new field users with walkthroughs of available technology

Requirements

  • Must be fully bilingual in English and French
  • 5+ years' experience in IT and infrastructure capacity
  • Proven experience as an IT Specialist/Help Desk or other customer support role
  • Experience with Windows 10 & 11, M365, Active Directory, and ITSM ticketing systems
  • Experience with SCCM and Intune is a strong asset
  • Good understanding of computer systems, printers, Voice-over-IP, network, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Able to work full-time (37.5 hours/week) in our Montreal, QC office
  • Willingness to travel within Canada as needed

Why Work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer...

Financial Benefits

  • Leverage our RRSP match and Employee Share Purchase Plan programs
  • Annual bonus that rewards your hard work and dedication
  • Employee discounts on furniture, electronics, and appliances
  • MAT & PAT leave top-up
  • Expand your financial knowledge through engaging Financial Literacy Learning opportunities

Health and Lifestyle

  • Enjoy company-paid volunteer days to give back to the community
  • Access 24/7 healthcare with Virtual Doctor Appointments
  • Personalize your benefits with a flexible modular benefits package

Employee Perks

  • Fuel your growth with the Tuition Assistance Program
  • Double the impact of your generosity with Company Matched Charitable Donations
  • Internal development training programs and platforms, including job-specific training, career coaching, leadership excellence, mentorship, and many others

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process, and we will work with you to address your needs.

Additional Information

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however, we will only be contacting those for interview who possess the skills and qualifications outlined above.

  • Senior IT Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Job Title: Senior IT TechnicianJob Summary: We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a Senior IT Technician, you will be responsible for managing incidents and requests submitted to the helpdesk, following up on tickets, and providing solutions to incidents or service requests.Key Responsibilities:Manage incidents...

  • Senior IT Testing Specialist

    2 weeks ago

    Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time

    IT Unlock Consulting Inc. is seeking an experienced Senior IT Testing Specialist to join our Customer Relationship Management team in Montreal, Canada.We are committed to providing the best possible service to our clients and are looking for a skilled professional who can help us achieve this goal.The ideal candidate will have a minimum of two years of...

  • Senior IT Support Specialist

    1 month ago

    Montreal, Quebec, Canada Fed IT Full time

    We are currently looking for a Senior IT Technician to join our team at Fed IT, a recruitment agency specialising in IT recruitment.The successful candidate will be responsible for managing incidents and requests submitted to the helpdesk, following up tickets in coordination with end users, and providing solutions to incidents or service requests in...

  • Senior IT Infrastructure Specialist

    1 week ago

    Montreal, Quebec, Canada Fed IT Full time

    Fed IT is seeking a skilled Senior IT Infrastructure Specialist to join our team in the Greater Montreal area.This permanent, hybrid position offers a competitive salary, benefits, and flexible working conditions.Key Responsibilities:Develop and deploy infrastructure automation and ensure system reliability, efficiency, reusability, and versatility.Suggest...

  • Senior Enterprise Application Specialist

    2 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Looking for a new professional challenge?Do you want to take on a role that combines high standards, performance, and kindness?Fed IT is recruiting for a key position in the east of the island of Montreal, a senior enterprise application specialist with a minimum of 5 years of experience in similar roles. The position is permanent, hybrid mode, and offers...

  • Senior IT Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Job Title: Senior IT TechnicianJob Summary: We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a Senior IT Technician, you will be responsible for maintaining and managing IT systems, including servers, networks, and workstations.Key Responsibilities:Maintain and manage IT systems, including servers, networks, and...

  • IT Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time

    Job Title: IT Support SpecialistIT Unlock Consulting Inc. is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our internal clients, ensuring the proper functioning of our computer systems, and maintaining the security of our systems and data integrity.Key...

  • Senior Litigation Support Specialist

    7 days ago

    Montreal, Quebec, Canada Clyde & Co Full time

    Job DescriptionClyde & Co is a leading global law firm, specialising in sectors that underpin global trade and commercial activity. We are seeking an experienced Senior Litigation Support Specialist to join our team.About the RoleWe offer a highly competitive salary of $80,000 per year, reflecting the skills and experience required for this challenging role....

  • Senior In-Service Support Specialist

    1 month ago

    Montreal, Quebec, Canada Lyons Consulting Group Full time

    Job Title: Senior In-Service Support SpecialistJob Summary:We are seeking a highly skilled Senior In-Service Support Specialist to join our team. As a key member of our engineering team, you will be responsible for providing design support for in-service aircraft. Your expertise will be essential in assessing structural damage, investigating in-service...

  • Senior IT Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Job Title: Senior IT TechnicianJob Summary: We are seeking a highly skilled Senior IT Technician to join our team at Fed IT. As a Senior IT Technician, you will be responsible for managing incidents and requests submitted to the helpdesk, following up on tickets, and providing solutions to incidents or service requests.Key Responsibilities:Manage incidents...

  • Senior Fielding Support Specialist

    1 month ago

    Montreal, Quebec, Canada Alteo Inc. Full time

    Job Title: Senior Application Support SpecialistAlteo Inc. is seeking a highly skilled Senior Application Support Specialist to join our team in Montreal.Job Description:We are looking for a seasoned professional to provide exceptional support and handle incidents reported by operational teams. As a Senior Application Support Specialist, you will be...

  • Senior IT Specialist

    4 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    About the Role:Fed IT is seeking a highly skilled Senior IT Technician to join our team. As a key member of our IT department, you will be responsible for maintaining and managing IT systems, including servers, networks, and workstations.Key Responsibilities:Maintain and manage IT systems, including servers, networks, and workstationsDiagnose and resolve...

  • IT Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time

    IT Unlock Consulting Inc. is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal clients. Your expertise will ensure the smooth operation of our computer systems, and you will play a crucial role in maintaining the security and...

  • Senior In-Service Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Capgemini Full time

    Job Title: Senior In-Service Support SpecialistLocation: Mirabel (hybrid 3 – days a week)Job Description:As a key member of our engineering team, you will be responsible for providing in-service support as a Design Engineer specialist for commercial aircraft programs.Key Responsibilities:Assess structural damage to aircraft and develop effective repair...

  • IT Support Professional

    3 weeks ago

    Montreal, Quebec, Canada Fed IT Full time

    Fed IT is a leading recruitment agency that specializes in IT recruitment in the Greater Montreal area.We are looking for an experienced Senior IT Technician to join our team of IT experts who can provide top-notch technical support to our clients. The ideal candidate will have a strong background in IT infrastructure and be able to work independently in a...

  • Senior Pipeline Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada Jobs for Humanity Full time

    Job Title: Senior Pipeline Support SpecialistJob Description:We are seeking a Senior Pipeline Support Specialist to provide first-level support and advanced testing throughout the project's lifecycle. As part of our quality assurance team, you will help strengthen our QC-related processes, identify and document quality and stability issues, and validate...

  • Senior QA Automation Specialist

    2 weeks ago

    Montreal, Quebec, Canada Atlantis IT group Full time

    ROLE NAME: QA AUTOMATION ENGINEERLOCATION : MONTREAL,QC(ONSITE)This role is a perfect opportunity to excel as a Senior QA Automation Specialist at Atlantis IT Group, working closely with the Product team and development team daily. Proficiency in writing QA automation scripts and preparing test scripts based on requirements is required.Key...

  • Senior IT Infrastructure Specialist

    1 month ago

    Montreal, Quebec, Canada Fed IT Full time

    Hello,I'm Clémence, a recruitment consultant at FED IT, a recruitment agency specializing in IT professions.We cover IT, development, decision-making, and infrastructure.We are looking for a Senior System Administrator for one of our customers in the West Island of Montreal. This is a permanent position, in hybrid mode (4 days a week on site and one day...

  • Senior Windows Support Specialist

    2 weeks ago

    Montreal, Quebec, Canada US Tech Solutions, Inc. Full time

    About the RoleUS Tech Solutions, Inc. is a global staff augmentation firm providing on-demand talent and total workforce solutions.Job SummaryWe are seeking an experienced Senior Windows Support Specialist to join our team in delivering exceptional technical support services to our clients.ResponsibilitiesInstall and troubleshoot Windows 10/11 operating...

  • Senior IT Support Specialist

    4 weeks ago

    Montreal, Quebec, Canada goeasy Ltd. Full time

    At goeasy Ltd., we're seeking a highly skilled Senior Regional IT Support Technician to join our team. As a key member of our IT department, you'll play a vital role in ensuring the smooth operation of our technology infrastructure.Key Responsibilities:Provide technical support for all goeasy lines of businessInstall and configure hardware, including imaging...