Claims Management Specialist
1 month ago
Job Summary
Xpera is seeking a highly skilled Claims Management Specialist to join our team. As a key member of our National Accounts Leadership team, you will be responsible for providing effective claims management solutions for our top commercial and personal lines clients.
Key Responsibilities:
- Manage a portfolio of client accounts relating to automobile, property, and general liability exposures.
- Establish and implement Best Handling Practices unique to each client.
- Perform day-to-day tasks such as responding to client stakeholders, internal stakeholders, and addressing inquiries/concerns as needed.
- Create and maintain Service Level Agreements and Claims Handling Process/Guideline documents as per Client contractual obligations.
- Conduct regular stewardship and client-facing meetings.
- Support achievement of financial and production targets through management of KPIs such as abeyance, adjuster billings, claims response times, cycle times, and account receivables.
- Adjuster Performance management through quality assurance reviews and audits, regular adjuster meetings, and complaint management.
- Weekly review of the operational dashboard KPI targets.
- Potential leadership, guidance, and mentoring of a dedicated adjusting team.
- Act in a consultative and advisory capacity on claims matters and technical issues.
- Participation in the RFP process for new business and existing client contract renewals.
Requirements:
- University Degree and/or CIP/FCIP Designation.
- Minimum of 7 years' experience in Property & Casualty claims adjusting, multi-provincial experience preferred.
- Minimum 5 years supervisory experience.
- Fully licensed in Ontario or ability to be fully licensed in Ontario and other Provinces.
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience.
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Strong computer skills, including working knowledge of Microsoft Office Suite, specifically Excel, Word, and PowerPoint, and an ability to learn new technical systems.
- Proactive and positive approach to customer service, ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills, allowing you to effectively deal with conflict and difficult situations.
- Strong negotiation skills.
- Ability to speak and write in French is an asset.
Environment/Work Conditions
Xpera Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.
Unsolicited Outreach Statement – Recruitment Agencies
Xpera Insurance Services (Xpera) and its affiliated companies will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies to not contact Xpera employees or managers directly to present candidates. Be advised Xpera will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. Xpera welcomes resumes submitted directly from candidates.
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