Technical Solutions Consultant
2 weeks ago
About the Role
We are seeking a Technical Solutions Consultant to join our team at Cineplex. As a key stakeholder in managing customer relationships, you will oversee a portfolio of clients, ensuring healthy relationships through strong communications and governance across our services.
Key Responsibilities
- Oversight, indirect management, and technical support to project teams, vendors, and customers.
- Partner with PMO resources to ensure proper identification, tracking, status, risks, and key decision points are communicated effectively.
- Primary person to work with customers on technical matters that come up through regular customer meetings and quarterly business reviews.
- Review and monitoring of service performance, sharing insights with customers.
- Engage cross-functionally with internal teams to satisfy reporting and product needs on behalf of clients.
- Act as an escalation point to customers.
Requirements
- Degree or diploma in business, technology, operations, or marketing.
- Hardware/software/network certifications.
- 5 years of relevant experience with business, marketing, technology, and/or strategy implementation.
- Customer service with direct communication to multiple stakeholders.
- Experience working within a team in a large, complex high-tech or software-focused organization.
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