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Technical Solutions Consultant

2 months ago

Waterloo, Ontario, Canada Cineplex Full time

About the Role

We are seeking a Technical Solutions Consultant to join our team at Cineplex. As a key stakeholder in managing customer relationships, you will oversee a portfolio of clients, ensuring healthy relationships through strong communications and governance across our services.

Key Responsibilities

  • Oversight, indirect management, and technical support to project teams, vendors, and customers.
  • Partner with PMO resources to ensure proper identification, tracking, status, risks, and key decision points are communicated effectively.
  • Primary person to work with customers on technical matters that come up through regular customer meetings and quarterly business reviews.
  • Review and monitoring of service performance, sharing insights with customers.
  • Engage cross-functionally with internal teams to satisfy reporting and product needs on behalf of clients.
  • Act as an escalation point to customers.

Requirements

  • Degree or diploma in business, technology, operations, or marketing.
  • Hardware/software/network certifications.
  • 5 years of relevant experience with business, marketing, technology, and/or strategy implementation.
  • Customer service with direct communication to multiple stakeholders.
  • Experience working within a team in a large, complex high-tech or software-focused organization.