Technical Lead

2 days ago


Waterloo, Ontario, Canada Sun Life Financial Full time

At Sun Life Financial, we are seeking an experienced Technical Lead to drive innovation in our contact center technology. This role offers an exciting opportunity to shape the future of our software development and drive global impact.

Job Description

This technical leadership position will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US.

  • Collaborate with cross-functional teams to implement key software delivery, cloud, GenAI, and DevOps processes.
  • Collect metrics and build reports on industry call centre indicators to facilitate data-driven decisions.
  • Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations.
  • Provide technical leadership and coach other engineers to ensure adoption of coding best practices.
  • Use and enhance our DevOps practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk.
  • Contribute to global software engineering re-usable best practice processes.

Key Requirements:

  • Bachelor's degree in computer science or a relevant field.
  • 7+ years of experience building large-scale, multi-tier distributed software systems.
  • Hands-on expertise with Java, Python, Lambda functions, and APIs.
  • Demonstrated ability to collect and interpret engineering metrics to drive business and technical decisions.
  • Exceptional communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders.

We offer a competitive salary range of $84,000-$138,000 per annum, depending on qualifications and experience. As a hybrid organization, you have the flexibility to work from home or in the office. We strive to create a diverse and inclusive work environment where our employees can thrive.


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