Customer Engagement Specialist

4 days ago

London, Ontario, Canada Page 1 Management Full time

About Page 1 Management

We are searching for motivated and quality-focused Client Service Representatives to join our growing team in a dynamic, in-person role based out of our Concord office. As a Customer Engagement Specialist, you'll be at the forefront of customer interactions, representing top-tier brands with professionalism and providing expert knowledge about their products and services.

Responsibilities:

  • Engage with both existing and potential customers using excellent communication skills, ensuring every interaction is pleasant and professional.
  • Actively listen to customer inquiries and offer proactive, solution-focused support to meet their needs.
  • Identify opportunities to enhance the sales process by understanding customer motivation and effectively overcoming objections.
  • Resolve customer concerns with care, focusing on solutions to ensure satisfaction in challenging situations.
  • Oversee orders and product/service installations, ensuring contracts are executed according to company standards.
  • Attend regular meetings to stay updated on new products, services, and promotions.
  • Work collaboratively within a team while taking initiative to complete tasks independently.

Requirements:

  • Creative problem-solving abilities and the flexibility to adapt to changing priorities.
  • Strong interpersonal skills to build rapport with customers, upsell products, and drive results.
  • A knack for conflict resolution, negotiation, and turning challenges into opportunities.
  • Punctual time management and organizational skills to handle multiple tasks efficiently.
  • Proficiency with email communication and familiarity with CRM systems for managing customer interactions.
  • A passion for building meaningful and long-lasting relationships with clients.

Qualifications:

  • Must be 18 years of age or older.
  • Exceptional oral and written communication skills.
  • Prior experience in customer service is an asset but not required.
  • Diploma or degree in Communications, Business, or Advertising is preferred.
  • Availability for a full-time schedule.
  • Willingness to work in-person at our Concord office daily.

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