Member Engagement Specialist

4 days ago

London, Ontario, Canada Healthsteward Full time
About the Role

We are seeking a highly motivated Member Engagement Specialist to support the development and implementation of effective member recruitment, onboarding, engagement, and retention strategies.

Key Responsibilities
  • Assist in creating and executing engagement strategies to provide responsive member support and foster positive member relationships.
  • Handle day-to-day inquiries related to membership policies, reporting processes, and compliance.
  • Provide clear guidance to members on submission processes, ensuring accuracy and timeliness of reports.
  • Support new member recruitment strategy development and recruitment efforts by identifying potential members, assessing eligibility, and facilitating their onboarding.
  • Track relevant updates and changes to identify new obligated companies and share findings with the team.
  • Assist in organizing webinars, workshops, and other initiatives to educate members on regulatory compliance and best practices.
  • Assist in drafting and updating policy guides, compliance checklists, and other resources for members.
  • Support the management of member committees: assist in scheduling, organizing, and documenting meetings for ad hoc member committees.
  • E nsure member records are accurate and up to date within the platforms and assist with data maintenance.
  • Coordinate with the Communications Team to support the planning and delivery of member webinars and presentations.
  • Prepare reports on member engagement, compliance status, and performance metrics.
Requirements
  • Post-secondary education in business, environmental science, communications, or a related field.
  • 2-3 years of relevant experience in customer service, stakeholder engagement.
  • Bilingual proficiency in English and French.
  • Strong interpersonal skills and the ability to develop positive relationships with members and stakeholders.
  • Experience drafting reports, procedures, or process documentation.
Additional Competencies/Skills
  • Proficient in Microsoft Office Suite: Excel.
  • Problem-solving and critical thinking skills with a focus on customer needs.
  • Strong organizational skills and attention to detail.
  • Team player with excellent interpersonal and communication skills.

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