Clinical Operations Manager

1 month ago

Brampton, Ontario, Canada William Osler Health System Full time
Job Title: Clinic Lead

Reporting to the Clinical Services Manager, the Clinic Lead will play a pivotal role in nurturing and supporting the development and growth of day-to-day operations within the departments, ensuring a respectful and inclusive environment. This position will take on administrative responsibilities, including staff support and collaboration with key internal and external partners.

Key Responsibilities:
  • Provide effective leadership and support to team members, fostering collaboration and a positive work environment
  • Work closely with the program manager to ensure effective and efficient program operations, contributing to strategic planning and implementation of organizational and program-specific initiatives
  • Ensure a thorough understanding and enforcement of corporate and program-specific policies and procedures, guiding staff in compliance and best practices
  • Contribute to regular reviews of policies and procedures related to program practices, ensuring they remain relevant and effective
  • Collaborate with the manager and lead projects as assigned aimed at enhancing quality improvement and services within the department
  • Actively contribute to the overarching vision and mandate of the program, aligning team efforts with organizational goals and values
  • Required to supervise students in specific professional designations, ensuring they receive proper guidance and support
  • Provide support to volunteers and other student placements as required in collaboration with department staff as required (i.e. co-op program, etc.)
  • Provide coaching and constructive feedback to the interdisciplinary team to support professional growth and improve collaboration
  • Coordinate and participate in departmental and team education programs to enhance staff knowledge and skills
  • Delegate appropriate responsibilities to program assistants as needed to ensure efficient program operations
  • Maintain and update departmental resources and assist in the development of any additional tools as needed
  • Maintain accurate and timely records, reports, and statistics for departmental operations
  • Assist in planning for vacations, leaves of absence, and illness to ensure consistent staffing levels
  • Assist in the hiring process and orientation of new team members in collaboration with department-specific staff, ensuring a smooth onboarding experience
  • Manage staffing responsibilities related to daily operations, ensuring adequate coverage and support for all activities
  • Utilize Osler's tools as needed (i.e. DIMENSIONS, LMS, etc.) to ensure accuracy of information, support departmental goals, and Osler's strategic plan
  • Participate in complex care planning as needed
  • Address concerns from patients and families in consultation with the manager, ensuring timely and effective responses
Qualifications:
  • Undergraduate degree in a relevant field (e.g., physiotherapy, occupational therapy, speech-language pathology, kinesiology)
  • Current registration with respective regulatory bodies (i.e. for physiotherapy, occupational therapy, speech-language pathology, or kinesiology)
  • Three to five years of experience in an outpatient rehab/MSK/neuro/WSIB setting
  • One year of recent leadership experience
  • Broad understanding of outpatient service operations, including protocols and care plans for OP MSK, OP neuro/stroke/rehab, WSIB, and WSIB specialty
  • Excellent written and verbal communication abilities
  • Advanced proficiency in computer applications
  • Strong critical thinking and analytical skills
  • Basic understanding of change management and quality improvement techniques
  • Proficient in Microsoft Excel for data analysis and reporting
  • Demonstrated ability to effectively coach, develop, and mentor allied health professionals and physicians to enhance program quality
  • Ability to work independently and collaboratively within an interprofessional team
  • Excellent attendance and strong work record
  • Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation, and Collaboration
Additional Information:

Hours: Currently days/evenings, including weekends and statutory holidays (subject to change in accordance with operational requirements)

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

  • Clinical Operations Manager

    2 days ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Assistant Manager, OperationsJob Summary:The Assistant Manager, Pharmacy Operations, plays a pivotal role in the day-to-day management of pharmacy distribution services across all hospital sites at William Osler Health System. This individual will provide leadership to pharmacy technician teams, focusing on best practices, effective communication,...

  • Clinical Services Manager

    2 days ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Summary:The Clinical Services Manager, Pharmacy role will oversee the day-to-day operations and provide leadership to the pharmacist teams to employ best practices, effective communication, and leading processes in delivering safe, competent, and ethically patient-centered and cost-effective services using evidence-informed and stakeholder engagement...

  • Clinical Practice Manager

    4 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerJoin the William Osler Health System team as a Clinical Practice Manager, where you will play a key role in leading interprofessional practice processes that enable clinical teams to deliver safe, high-quality, evidence-informed care.About the RoleThe Clinical Practice Manager will lead the development, evaluation, and...

  • Clinical Practice Manager

    4 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerJoin the William Osler Health System team as a Clinical Practice Manager, where you will play a key role in leading interprofessional practice processes that enable clinical teams to deliver safe, high-quality, evidence-informed care.About the RoleThe Clinical Practice Manager will lead the development, evaluation, and...

  • Clinic Assistant

    4 weeks ago

    Brampton, Ontario, Canada HR770] Full time

    Job Title: Clinic AssistantWe are seeking a reliable and detail-oriented Clinic Assistant to join our team at HR770. As a Clinic Assistant, you will provide administrative support to our healthcare professionals and ensure the smooth operation of our clinic.Key Responsibilities:Provide administrative support to healthcare professionalsManage patient records...

  • Clinic Assistant

    4 weeks ago

    Brampton, Ontario, Canada HR770] Full time

    Job Title: Clinic AssistantWe are seeking a reliable and detail-oriented Clinic Assistant to join our team at HR770. As a Clinic Assistant, you will provide administrative support to our healthcare professionals and ensure the smooth operation of our clinic.Key Responsibilities:Provide administrative support to healthcare professionalsManage patient records...

  • Clinical Practice Manager

    4 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerWilliam Osler Health System is seeking a highly skilled Clinical Practice Manager to lead our interprofessional practice processes. As a key member of our team, you will be responsible for enabling clinical teams to deliver safe, high-quality, evidence-informed care.Key Responsibilities:Collaborate with clinical educators...

  • Clinical Practice Manager

    4 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerWilliam Osler Health System is seeking a highly skilled Clinical Practice Manager to lead our interprofessional practice processes. As a key member of our team, you will be responsible for enabling clinical teams to deliver safe, high-quality, evidence-informed care.Key Responsibilities:Collaborate with clinical educators...

  • Clinical Practice Manager

    3 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerWilliam Osler Health System is seeking a highly skilled Clinical Practice Manager to lead our interprofessional practice processes. As a key member of our team, you will be responsible for enabling clinical teams to deliver safe, high-quality, evidence-informed care.Key Responsibilities:Collaborate with clinical educators...

  • Clinical Practice Manager

    3 weeks ago

    Brampton, Ontario, Canada William Osler Health System Full time

    Job Title: Clinical Practice ManagerWilliam Osler Health System is seeking a highly skilled Clinical Practice Manager to lead our interprofessional practice processes. As a key member of our team, you will be responsible for enabling clinical teams to deliver safe, high-quality, evidence-informed care.Key Responsibilities:Collaborate with clinical educators...

  • Spa and Laser Clinic Manager

    2 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    Pureness Spa and Laser Clinic seeks an experienced Spa and Laser Clinic Manager to oversee the daily operations of our luxurious spa. As a key member of our team, you will be responsible for ensuring that our clients receive an exceptional experience from the moment they step into our spa. Your duties will include:• Directing and controlling daily spa...

  • Spa Operations Manager

    3 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    Job SummaryPuress Spa and Laser Clinic Inc. is seeking a highly skilled Spa Operations Manager to oversee the daily operations of our spa. The ideal candidate will have experience in managing a team and ensuring exceptional customer service.Key ResponsibilitiesDirect and control daily spa operationsEvaluate daily spa operations and implement improvementsPlan...

  • Spa Operations Manager

    3 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    Job Title: Massage Parlour ManagerPuress Spa and Laser Clinic Inc. is seeking a highly skilled and experienced Massage Parlour Manager to lead our team and drive business growth.Key Responsibilities:Direct and control daily operations, ensuring seamless delivery of services to clients.Evaluate daily operations to identify areas for improvement and implement...

  • Spa Operations Manager

    2 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    Puress Spa and Laser Clinic Inc. is seeking a highly skilled Spa Operations Manager to oversee the daily operations of our spa. The ideal candidate will have experience in managing a team, controlling budgets, and implementing policies and procedures.The successful candidate will be responsible for:Directing and controlling daily operationsEvaluating daily...

  • Clinical Administrative Assistant

    3 weeks ago

    Brampton, Ontario, Canada Regional Municipality of Peel Full time

    Job Title: Clinical Administrative AssistantJob Summary:We are seeking a highly organized and detail-oriented Clinical Administrative Assistant to join our team at the Regional Municipality of Peel. As a Clinical Administrative Assistant, you will provide administrative support to our healthcare team, ensuring the smooth operation of our clinical...

  • Clinical Support Assistant

    2 days ago

    Brampton, Ontario, Canada Regional Municipality of Peel Full time

    About the Role:We are seeking an experienced and compassionate Clinical Support Assistant to join our team at the Seniors Health & Wellness Village. As a key member of our health services team, you will provide administrative support to our clinical staff, ensuring the smooth operation of our health services.Key Responsibilities:Provide exceptional customer...

  • Spa Operations Manager

    3 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    Pure Spa and Laser Clinic Inc. is seeking a skilled Spa Operations Manager to oversee the daily operations of our spa. The ideal candidate will have experience in managing a team and controlling budgets.Key ResponsibilitiesTeam Management: Direct and control daily operations, evaluate daily operations, and plan and organize daily operations.Budgetary...

  • Clinical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canada Inc. Full time

    Job Title: Clinic AssistantWe are seeking a skilled Clinic Assistant to join our team at Canada Inc.Job SummaryThe Clinic Assistant will provide administrative support to our healthcare team, ensuring the smooth operation of our clinic. This role involves a variety of tasks, including maintaining patient records, preparing equipment and supplies, and...

  • Clinical Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada Canada Inc. Full time

    Job Title: Clinic AssistantWe are seeking a skilled Clinic Assistant to join our team at Canada Inc.Job SummaryThe Clinic Assistant will provide administrative support to our healthcare team, ensuring the smooth operation of our clinic. This role involves a variety of tasks, including maintaining patient records, preparing equipment and supplies, and...

  • Spa Operations Manager

    3 weeks ago

    Brampton, Ontario, Canada PURESS SPA AND LASER CLINIC INC. Full time

    We are seeking a highly skilled Spa Operations Manager to join our team at PURESS SPA AND LASER CLINIC INC. The successful candidate will be responsible for directing and controlling daily operations, evaluating daily operations, and planning and organizing daily operations.Budgetary ResponsibilityThe ideal candidate will have budgetary responsibility of...