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Concession Operations Leader

2 months ago

Ottawa, Ontario, Canada Aramark Full time
Job Overview

The Concessions Supervisor plays a vital role in managing the concession operations, ensuring effective oversight and delegation of key responsibilities such as inventory management, customer service excellence, food preparation, and adherence to food safety and sanitation standards. This position is event-driven, with scheduling that may include evenings, weekends, and holidays.

Key Responsibilities
  • Oversees the food service team, ensuring that all assignments are completed efficiently.
  • Provides training and guidance to staff on their roles, emphasizing food safety, sanitation, and customer service best practices.
  • Prepares service locations with the necessary personnel and products for optimal operation.
  • Ensures proper food storage in compliance with safety policies and procedures.
  • Assists team members and management in addressing guest concerns, aiming for timely and positive resolutions.
  • Responsible for cleaning and sanitizing workstations after events.
  • Monitors food and beverage sales projections to ensure adequate stock levels.
  • Maintains high standards of customer service and a positive attitude towards guests, clients, and colleagues.
  • Adheres to safety policies and procedures, particularly in food safety and sanitation.
  • Safeguards company assets through diligent oversight.

At Aramark, we prioritize skill development and a commitment to excellence, positively impacting both our employees and customers. Responsibilities may evolve or new tasks may be assigned as needed.

Qualifications
  • Preferred: Previous supervisory experience in a related field.
  • Required: Prior experience in food service.
  • Smart Serve certification is mandatory.
  • Ability to obtain food safety certification is essential.
  • Must demonstrate the ability to work independently with minimal supervision.
  • Exceptional customer service skills are required.

This position may involve physical demands such as lifting, bending, pushing, pulling, and extended periods of walking and standing. Uniforms and/or Personal Protective Equipment (PPE) may be required.

About Aramark

Our Mission

We are dedicated to serving our communities and partners, striving to make a positive impact on our planet.

At Aramark, we are committed to providing equal employment opportunities and fostering an inclusive environment for all employees.

About Us

Aramark proudly serves millions of guests daily through our food and facilities services across 15 countries. We believe in nurturing talent, fueling passions, and empowering professional growth, ensuring that every career path leads to personal fulfillment.