Café Operations Manager

3 weeks ago


Victoria, British Columbia, Canada The Hot and Cold Cafe Full time
About The Hot and Cold Cafe

We are a dynamic café looking for a skilled Café Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our café, ensuring that we maintain our high standards of quality and customer service.

Key Responsibilities
  • Budget Management: Analyze and manage our café's budget to optimize profits and maintain a healthy financial position.
  • Staff Supervision: Lead and motivate our team of 11-15 staff members, providing guidance and support to ensure they are working efficiently and effectively.
  • Inventory Management: Oversee the ordering and management of inventory, ensuring that we have the necessary supplies to meet customer demand.
  • Customer Service: Provide exceptional customer service, addressing any complaints or concerns in a professional and timely manner.
  • Marketing and Promotion: Participate in marketing plans and implementation, helping to promote our café and attract new customers.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years of experience in a similar role
  • Skills: Excellent communication and interpersonal skills, ability to multitask and work under pressure
Benefits
  • Health Benefits: Comprehensive health care plan
  • Work Schedule: 40 hours per week
  • Language: English


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