Sales Representative

3 weeks ago

Maple Ridge, British Columbia, Canada EMCO Corporation Full time

Job Title: Inside Sales Rep

Job Summary:

We are seeking a highly motivated and results-driven Inside Sales Rep to join our team at EMCO Corporation. As an Inside Sales Rep, you will be responsible for interacting with customers primarily over the phone and by email to provide excellent customer service, generate and close sales, and meet or exceed sales and gross profit targets.

Key Responsibilities:

  • Process sales orders and turn quotations into orders through customer interactions, over the phone and emails
  • Maintain relationships with established key accounts and ensure that their requests are being met
  • Use interpersonal skills to strengthen relationships with existing customers and increase market share
  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Investigate and resolve customer issues such as pricing deductions and product returns
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Support the Outside Sales with customer orders and issues
  • Be an integral part of the team supporting all activities that occur at the Profit Centre
  • Communicate to the Profit Centre Manager and Credit Department any changes in a customer's business that might cause a credit risk

Requirements:

  • College and/or University degree
  • A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
  • Proficient in the use of Microsoft Office software
  • Outstanding customer service and telephone skills
  • Ability to prospect new customers and increase sales with existing accounts
  • Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
  • Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
  • Ability to identify customer requirements and provide solutions to close the sale
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills:

  • Previous experience with or knowledge of industrial Pipe Valve and Fitting (PVF) products that are sold at the Profit Centre

About EMCO Corporation:

Westlund as part of EMCO is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way.

What We Offer:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

Why Work with Us:

At EMCO Corporation, we value our employees and strive to create a positive and supportive work environment. We offer a range of benefits and opportunities for growth and development, and we are committed to helping our employees succeed in their careers.

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