RV Service Supervisor Position for a Dynamic Team

2 days ago

Abbotsford, British Columbia, Canada Fraserway RV Full time

About Fraserway RV

We are Canada's largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure.

Job Summary

The Production Supervisor is responsible for the effective supervision of Service Technicians to ensure quality standards and productivity requirements are met. This role requires a highly motivated, enthusiastic team player who can develop or advance their career in a dynamic environment.

Key Responsibilities

  • Supervise the activities of all service department technicians.
  • Instruct all technicians on service best practices.
  • Maintain and distribute up-to-date service requirement information to all technicians.
  • Ensure quality of workmanship through verification of services.
  • Ensure completion of shop maintenance and repair work.
  • Advise all technicians of work that must be completed.
  • Provide coaching and mentoring to all technicians.
  • Ensure compliance with company standards for cost control, waste reduction, repair quality, and safety, while maintaining on-time delivery
  • Identify, investigate, correct and document potential environmental and safety problems.
  • Establish methods to meet work schedules and coordinate work activities with other departments.
  • Resolve work problems and recommend measures to improve productivity and repair quality.
  • Provide information to ensure that delivery objectives are met.
  • Requisition of shop supplies
  • Train all technicians in job duties, safety procedures and company policy.
  • Recommend personnel actions such as hiring and promotions.
  • Maintain an up-to-date knowledge of product and repair techniques.
  • Assist Service Advisors with customer inquiries.
  • Cover shifts for Fixed Operations Manager while away.
  • Must be flexible in work schedule as business demands.
  • Act as a Service Technician as necessary
  • Other duties as directed by the Fixed Operations Manager / Service Manager

Requirements

  • Red Seal preferred or equivalent experience required.
  • Five years RV Technician/ or automotive knowledge and experience
  • Gas Certification and Forklift Ticket an asset
  • Leadership ability and team building skills to effectively supervise and maintain a positive work environment.
  • Able to effectively communicate both verbally and in writing.
  • High degree of resourcefulness, flexibility, and adaptability
  • Must have the ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, and procedures of the company.
  • Strong negotiation and prioritization skills
  • Exhibits strong customer service and interpersonal skills.
  • Possess solid mechanical aptitude and problem-solving skills.
  • Demonstrates awareness of health and safety protocols.
  • Management experiences an asset
  • Ability to work independently when necessary, within a busy environment.
  • Must be able to push, pull and move equipment and/or supplies in excess of 50 pounds.

Compensation and Benefits

This full-time, regular position offers a competitive salary range of $70,000 - $85,000 per year plus bonus. In addition, we offer a comprehensive healthcare benefits package, employer matching RRSP program, corporate discounts, employee/family bursary program, friendly and supportive work environment, discounts on RV purchases, rentals and parts, and company events focused around social action and getting together as a team.

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