Operations Manager, Rentals

4 days ago

Abbotsford, British Columbia, Canada Fraserway RV Full time

Are you passionate about Hospitality and looking for a great opportunity to work with the largest RV Dealer in the industry, and progress your career?

Fraserview RV is Canada's largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer's vacation dreams are realized.

We are seeking for a highly motivated and career-minded Operations Manager to join our Team at the Fraserview RV, Four Seasons RV, Rentals, at our Abbotsford (North Parallel) Location. This is an exciting and dynamic role which presents a rewarding opportunity to serve an adventurous, outgoing audience. The role offers professional growth in a supportive, entrepreneurial environment alongside competitive pay and benefits. This role reports to the National Manager, Rentals Operations.

Why Work with Us?

  • Opportunities for career growth and development
  • Competitive Healthcare Benefits Package
  • Employer matching RRSP program
  • Corporate discounts on computers, flights, hotels, etc.
  • Employee/Family Bursary Program
  • Friendly and supportive work environment and an ambitious team
  • Discounts on RV purchases, rentals and parts
  • Company events focused around social action and getting together as a team

Job Duties:

General Management:

  • Ensure all aspects of the Four Seasons RV Rentals location operations and facilities are managed and maintained in accordance with Fraserway RV Branding, Policies and Procedures and Values.
  • Interact with the local leadership team (department managers and key staff) to review overall operations and each department's challenges, working together to implement effective solutions.
  • In liaison with the Fixed Operations Manager, Delta, lead the recruitment process to secure quality candidates for international and local hiring needs.
  • Manage and improve synergies between Service and Rentals at Four Seasons RV Rentals,
  • Effectively manage and resolve customers' and employees' issues.
  • Improve productivity through identifying, gaining buy-in and implementing process and systems development for all departments.
  • Implement standard training and develop and monitor the effectiveness for all location staff (in conjunction with People & Culture)
  • Ensure all location staff receive performance reviews annually, in addition to regular feedback and coaching.
  • Foster positive relations, teamwork, and a collaborative mindset with other Fraserway locations, to enhance synergies and optimal ways of working,
  • In conjunction with VP Rentals take responsibility for building and maintaining positive community relations and sponsorship opportunities.
  • Undertake special projects from time to time and during the winter months such as process mapping, training, streamlining procedures etc.
  • Any other items, as directed by the National Manager – Rentals Operations.

Rental Operations:

  • Manage local rental fleet and rental supplies.
  • Perform and oversee the various tasks within the Rentals Location (NP), such as front-office activities, preparation of rental units, housekeeping, general upkeep of the rental fleet (maintenance, repairs, and service), Customer Service etc.
  • Conduct administrative duties as required, such as reporting and following up on outstanding tasks.
  • Plan, assign and direct rentals employees and schedule/delegate client transfers and shuttle bus drivers.
  • Address and respond to any concerns or issues within the location.
  • Aid in the preparation of budgets and the monitoring of expenses and financial targets for the Rentals Location (NP).
  • Aid in inspecting department areas and services to ensure compliance with health and safety and other statutory requirements.
  • Supervise and provide advice, support, guidance, and direction to staff; monitor the performance of staff on an ongoing basis; aid in conducting annual performance reviews; and initiate disciplinary action as required.
  • Provide written and verbal reports to the National Manager, Rentals on activities on an ongoing basis and as requested from time to time.
  • Flexibility to work outside normal work hours/weekends, as required.
  • Contribute to the development of the FWRV Group vision and strategy to guide the Rentals Location.

Professional Requirements & Experience:

  • Minimum Bachelor's degree in an appropriate field,, tourism and hospitality, business administration
  • At least 5 years' experience running a business unit and leading and developing a team and managing day-2-day operations including recruitment.
  • RV industry and tourism and hospitality experience is a strong asset.
  • Financial acumen including building core metrics, interpreting income statements so as to make sound revenue and service-based recommendations.
  • Positive Prior track record of working with Business system and process development
  • Proven track record of exceptional customer service and operational management experience with a pragmatic and team player mindset
  • Strong time management and prioritization skills.
  • Problem-solving and analytical skills.
  • Dutch/and or German speaking. French is an added asset, not a requirement.

Interpersonal Skills Requirement:

  • Strong leadership skills: Ability to motivate, coach, mentor, and influence all levels.
  • Excellent verbal and written communication skills.
  • Tact and diplomacy
  • Service oriented

Work Conditions:

  • Interacts with employees, management, and the public at large
  • Overtime may be required
  • Working evenings and weekends during busy season
  • Salary: $65,$75, per year

We thank all candidates for applying; however, only those selected for an interview will be contacted.

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